Avaya introduced four bundles of hardware and software at VoiceCon Orlando this week designed to address specific business groups: teleworkers, mobile workers, home call-centre agents and small businesses. The company is also offering a bundle for branch offices for chain stores and banks.
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The company said the goal of the bundles is to bring together a combination of Avaya and third-party products and services to support business needs that are common to a broad range of businesses at a standard price.
The teleworking bundle give workers at home all the phone features that employees have at a company site, said the company. The package includes support forMicrosoft's Office Communications Server that enables click-to-call and other features.
The call-center bundle for agents working at home is similar but includes integration with databases and telephone features unique to that setting, such as hunt groups and supervisor monitoring.