e-learning improves Honda's efficiency and customer service


e-learning improves Honda's efficiency and customer service

Warwick Ashford

Honda Motor Europe has signed a deal with e-learning company Certpoint for a knowledge-sharing and training programme intended to improve business efficiency.

The motor manufacturer will use Certpoint's VLS multilingual software to help provide a blend of e-learning and classroom training as brand ambassadors to 40,000 employees, distributors and dealers throughout Europe.

"We wanted to change the learning culture within Honda so that everyone could learn within working hours as well as create a central repository of information to enhance the skills of all our employees and dealers," said Dick Klein, head of customer operations with Honda Europe.

He said Honda had chosen Certpoint because it was able to meet the company's needs in delivering a training programme to tens of thousands of people in different geographical locations and languages.

Honda's long-term aim for the programme is to ensure knowledge is shared across the enterprise to improve technological expertise and customer service.

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