New Verizon in unified communications


New Verizon in unified communications

Joe O'Halloran

Verizon Business has announced a new unified communications voice over IP (VoIP) service designed to help customers more effectively manage their communications and enhance employee collaboration, mobility and productivity.


The new unified communications service provides customers with a hub where employees can access voice mail, control incoming and outgoing calls, manage their online presence, send text messages, and synchronise contacts and calendars.


The Integrated Communications Package is designed to help companies recognise the cost efficiencies in moving to VoIP and will aim to help customers achieve a more collaborative, high-performance work culture in a converged voice and data environment.


The new unified communications service is available for customers of Hosted IP Centrex, part of Verizon Business’ VoIP portfolio. 


 “Collaboration and mobility represent key challenges for our customers, but also powerful opportunities,” said Nancy Gofus, senior vice president and chief marketing officer for Verizon Business.  “Companies can see more than cost efficiencies by moving to VoIP.  We want to help our customers achieve a more collaborative, high-performance work culture in a converged voice and data environment.” 


As the service evolves, future plans include integrating the unified communications service with audio, net and video conferencing services, as well as contact centre services. 


“As businesses deal with more mobile and remote employees, the need for a product that provides phone, e-mail, calendaring, messaging and presence capabilities will be on their list of must-haves to further enable collaboration,” added Will Stofega, research manager for VoIP services, with IDC. 


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