The National Customer Relationship Management (CRM) Project for Scotland has selected Lagan as the preferred supplier for its CRM system.
The project will be implemented initially across four councils: Aberdeen City, Inverclyde, Scottish Borders and West Lothian, which serve 500,000 people between them.
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The councils expect the collaborative project to deliver efficiency savings and improve service delivery by facilitating citizens' access to key services across multiple authorities.
Glasgow's £1bn shared services project >>