IT downtime the main irritant for office workers


IT downtime the main irritant for office workers

Antony Savvas

One in three office staff see IT problems and downtime as the biggest irritation during their work day - even more than long queues, poor customer service and traffic jams.

Richmond Systems, a service desk software provider, surveyed 265 UK office workers regarding their daily frustrations.

The survey revealed that more than 30% were most annoyed by server failures leading to IT downtime, while broken mobile devices, such as Blackberries, drove 20% up the wall.

This compared to 25% citing bad restaurant service, and 13% being enraged by long queues.

Eric Wright, managing director at Richmond Systems, said “If the technology fails, you have little choice but to sit around and wait for it to be fixed. This can be frustrating and costly, especially when under pressure from work deadlines. 

“We are still seeing a gap between IT service level agreements and employee satisfaction that needs to be bridged,” said Wright.

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