Homeless charity Shelter is to use a new case management system to improve its UK-wide operations.
The charity is to use Civica’s case management system across 50 offices to improve the service it delivers to over 170,000 homeless and badly housed people
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Civica’s combination of contact and document management technology will help Shelter manage its contact with clients by integrating data from the charity’s local offices nationwide.
The case management system will help Shelter to improve efficiency by ensuring all data for a particular case, regardless of point of contact or person or agency involved, will be centrally held and easily accessible.
Civica’s system offers electronic date alerts so the charity’s employees can be automatically notified when a deadline is approaching on a particular case.
The integrated email option means all email correspondence across the organisation for a case can also be easily searched and saved in one place. Any existing or future paper-based case information will be electronically scanned into the system.
Related article: Edinburgh desktop deal with Civica
Link to Shelter
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