Bank of America hands EDS integration deal


Bank of America hands EDS integration deal

Tash Shifrin

Bank of America has signed a six-year $700m (£380m) deal with EDS to integrate the communications infrastructure of recent acquisition MBNA into its existing voice and data network.

EDS already has a $4.5bn 10-year contract to provide managed network services to America’s largest bank, signed in 2003. It provides secure telecommunications and voice-over IP networking, along with helpdesk services.

The new deal, which follows Bank of America’s $36bn acquisition of MBNA last year - will see the expanded voice and data network connect more than 200,000 staff in 5,800 high street banks and 50 contact centers across the US, using Cisco Systems network products.

The network will also link 16,700 cash machines and support internet and telephone banking.

Bank of America has the largest number of online banking customers in the world, with its 15 million customers making up more than a third of all US online banking users.

But earlier this year, the bank was forced to cancel some customers’ debit cards after a data security breach at an undisclosed company, in the latest of a series of high-profile security problems.

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