Two neighbouring North Yorkshire authorities, have joined forces to reduce the costs of implementing a customer relationship management system.
Craven district council and Harrogate borough council are to deploy Northgate Information Solutions’ Front Office CRM package in a bid to deliver improved service to citizens.
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Councillor Manuel Camacho, responsible for improving service access at Craven district council, said, “By joining up with Harrogate borough council we were able to pool our skills and buying power so we could purchase the best solution for both our communities - and saved a total of £100,000 in the process.”
The product provides a “one-stop shop” to support local residents and businesses, and integrates with back-office systems to give council staff instant access to information, and tracks the progress of customer queries more effectively.