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Ikea to provide online order tracking facility

Arif Mohamed

Furniture retailer Ikea is preparing to go live with a system that will allow its customers to track orders online.

The project is part of a phased roll-out of logistics and scheduling software from Paragon and home delivery management software from Axida.

In July, Ikea went live  with the first phase of the roll-out, using Axida's HDi (Home Delivery and Installation) software, in a contract worth more than £1m.

The Axida software is being used by Ikea's Wholesale division to manage the delivery of larger items held at central locations and bespoke items, such as kitchen worktops, which can be tracked from a third-party manufacturer.

In the new year, Ikea will start using Paragon's Real Time Router software to carry out real-time scheduling for its UK home delivery service, with delivery staff accessing information on the road via PDAs.

Ikea is also integrating Paragon's routing and scheduling system into Axida's HDi software, so customers can get a complete view of the supply chain. They will be able to use the Ikea website to view orders from the point of sale through to delivery by Exel, Ikea's fulfilment partner.

The software can assess which delivery dates and times should be offered to a customer based on their proximity to other orders that have already been routed.

 


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