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Merrill Lynch crosses continents with Avaya

Financial management company Merrill Lynch has selected Avaya solutions for its new corporate campus offices spanning three continents.

Avaya will implement its Communication Manager IP telephony S8700 solutions for over 10,000 employees at Merrill Lynch facilities in Sydney in Australia, Sao Paulo in Brazil, and several locations in the US including its New York HQ.

All the facilities will have Avaya IP Softphone, a mobility feature that gives employees access to all that IP telephony delivers regardless of their physical location. For example, mobile staff will be able to make and receive calls remotely from a laptop or PC.

"We are delighted to expand the relationship with Merrill Lynch across multiple continents with IP telephony solutions,” said Lou D'Ambrosio, group vice-president of global sales, channels and marketing at Avaya. “Merrill Lynch will deliver superior service to an expanding global customer base and support an increasingly distributed workforce using communications solutions delivered by Avaya IP telephony."

"Avaya's IP telephony platform is a vital part of our world-class technology solutions," said Greg Levine, first vice-president for infrastructure and data services at Merrill Lynch. "It provides a clear productivity enhancement for our workforce."


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