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Leicester social services moves to electronic documents management system

Karen Gomm

Leicester City Council Social Services has deployed an electronic document records management (EDRM) system to meet October’s Electronic Social Care Record (ESCR) deadline.

The aim of the ESCR initiative is to replace paper-based case files with electronic records that store all information such as e-mails, letters, case notes and assessment forms in a central location.

Social services have until October to implement an EDRM system that enables unstructured data to be stored, accessed and managed electronically.

By using the EDRM software the council’s social workers will be able to manage documents such as letters, case files and audio/video content electronically.

The system provides simultaneous access to multiple users and will help to improve customer service through better record management.

Jonathan Hill, IS strategy and projects manager of Social Care and Health at Leicester City Council, said, "The new solution will provide our staff with a single, secure view of all records relating to a client."

This means that when a social worker is making an assessment they will have access to far more information, which will help the council to provide better services for its customers, he added.


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