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MessageOne delivers new emergency notification services

E-mail disaster recovery supplier MessageOne is adding a new enterprise employee emergency notification system to its product line. 

The company will launched its AlertFind business emergency notification and escalation service, which can automatically locate employees using an escalating series of alerts that can be delivered to almost any device. 

AlertFind can use existing company contact databases to locate workers in the event of a natural disaster or other business crisis without having to create and maintain separate dedicated databases. 

Mike Rosenfelt, a MessageOne vice-president, said AlertFind is offered on a hosted basis through datacentre partners IBM Business Continuity & Recovery Services and SunGard Availability Services for complete protection if a company's facilities are knocked out.

The AlertFind service typically costs $500 (£275) a month per company and can be integrated with MessageOne's existing Emergency Messaging System. That system gives users a complete emergency backup system for their corporate e-mail in the event of an outage. 

Among the key capabilities of AlertFind are automatic conference-call-bridging and a virtual roll call to quickly determine the safety of employees in the event of a fire, hurricane, tornado or other natural or man-made disaster. 

Blaise D'Ambrosio, global business continuity manager at T Rowe Price Group, said he has been using the AlertFind system since October and it proved its worth during a local water main break which affected some of the company's offices.

"All it took was one event when I had to make 40 calls [to other workers] to show why we needed it," D'Ambrosio said. "Calling people manually doesn't work." 

The motivation for getting the AlertFind service was to "be able to contact multiple people in a short time" during emergencies, he said. 

Dialogic Communications also offers similar hosted or on-site alert services. 

Analyst Michael Osterman at Osterman Research, said the disaster recovery market will continue to expand substantially because the capabilities that are offered are important to business users.

Osterman said the integration of emergency notification services with existing corporate contact databases such as those of Lotus Notes, Microsoft Exchange or other collaboration and messaging applications is a key feature to look for when selecting such systems.

Todd R Weiss writes for IDG News Service


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