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Aimed at staff with about one year's experience, the course is designed for anyone interested in a career as an IT support professional and covers the skills required for customer support, PC support and technical support. No prior professional qualification is needed but a candidate should have solid user-level competency with Microsoft Windows and Microsoft Office.
The examinations cost £88 +VAT each and courses consist of about five days of classroom training. Microsoft is working with partners to deliver the content of the course.
"Microsoft has introduced this certification to address a growing requirement for qualified helpdesk professionals," said Alex Keay, group manager for certification, training and readiness for small mid-market solutions and partners at Microsoft UK.
"The qualification will also enable managers to simplify recruiting and hiring, providing the IT manager with the knowledge that staff have a consistent level of ability and customers will be delivered a high rate of satisfaction."