IT outsourcing "mega deals" with a single supplier are flawed and companies should look to sign contracts with...
a range of suppliers to minimise the damage if a deal goes wrong, according to Robert Fawthrop, former managing director of LogicaCMG's global outsourcing business. "I think the days of the multi-billion-pound outsourcing deals ought to be numbered," said Fawthrop, who last week took over as chief executive of outsourcing consultancy Morgan Chambers. "It is a slightly flawed model. You are putting all your eggs in one basket and you are not allowing your in-house IT people to do what they do best." Fawthrop said that although deals with multiple suppliers were harder to manage they delivered better value for money. He added that a growing number of companies would outsource back-office processes and technology to shared service centres if the outsourced technology was not used to give the organisation a competitive advantage. This has proved popular with banks and suppliers who have created joint venture companies to process cheques and other administrative functions.
Rolls-Royce's mega deal success
Rolls-Royce believes outsourcing mega deals can deliver hefty savings and adapt to meet business needs.
Rolls-Royce IT director Luc Schmitz said the company saved tens of millions of pounds by halving the cost of its PC managed service unit under an outsourcing deal worth £1.3bn made with EDS in 2000.
However, other large companies, such as Barclays Bank, have signed a series of smaller outsourcing deals with different suppliers.