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Gartner said that for the past two years companies had mainly seen IT investments as a way of cutting costs. Now they had to use developing technologies to improve the way information is accessed and shared to improve the performance of the business.
Simon Hayward, Gartner research fellow, said, "Investments to further automate operational processes are beneficial, but produce diminishing returns. By using technology to link previously autonomous management and operational processes, companies can speed up their decision making, respond faster to changes and make more effective use of assets."