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Construction giant boosts knowledge management

Construction firm John Laing is embarking on the first stage of a company wide knowledge management strategy, rolling out a new...

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Construction firm John Laing is embarking on the first stage of a company-wide knowledge management strategy, rolling out a content management system to allow employees to access information from any location.

The public private partnership operator, which has investments in transport, health, education and special purpose government facilities, is implementing the CMS, from supplier RedDot, to support its rapid growth, which has seen employee numbers triple in the past year, said Elena Boga, project manager at John Laing.

“As staff are recruited, bid work intensifies and more projects become operational, our staff increasingly need to work remotely or hot-desk,” she said.

The RedDot implementation, which starts in four weeks, will give John Laing’s employees instant access to key business information, such as tender documents, over the company intranet, regardless of location, Boga said.

The initial focus of the project, however, will be to improve the content for the intranet, said Dylan Jones, IT manager at John Laing.

“Like most companies our intranet is not widely used so we hope RedDot, which is an easy publishing tool to use, will empower our users to create their own content,” he said.

To allow staff to add content quickly and easily without the need for extensive training or technical expertise, the RedDot system will integrate with John Laing’s Hummingbird document management application, Jones added.

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