Poor intranet design costs firms £9.7m a year

Large companies may waste up to £9.7m per year in lost productivity if their intranet is poorly designed, according to research...

This Article Covers

Jobs

Large companies may waste up to £9.7m per year in lost productivity if their intranet is poorly designed, according to research from Nielsen Norman Group.

The Internet consultancy estimated that a company with one of the least-usable intranet designs would spend £1,925 per employee annually on 16 common tasks. The most usable designs would cost just £989 per employee.

The research estimated total annual costs for companies with more than 10,000 employees at £9.9m if they have good intranet usability; £13.1m with average and £19.2m with bad usability.

If all company intranets were as good as the best 25% in the study, the global economy would save £197bn on the 16 tasks alone, it said.

Jacob Nielsen, co-founder of Nielsen Norman Group, said intranets are as important as corporate Web sites.

CW+

Features

Enjoy the benefits of CW+ membership, learn more and join.

Read more on IT jobs and recruitment

Start the conversation

Send me notifications when other members comment.

By submitting you agree to receive email from TechTarget and its partners. If you reside outside of the United States, you consent to having your personal data transferred to and processed in the United States. Privacy

Please create a username to comment.

-ADS BY GOOGLE

SearchCIO

SearchSecurity

SearchNetworking

SearchDataCenter

SearchDataManagement

Close