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Microsoft boosts developer support

Microsoft is to boost its support for European developers with 24-hour technical support for MSDN (Microsoft Developer Network)...

Microsoft is to boost its support for European developers with 24-hour technical support for MSDN (Microsoft Developer Network) Online Concierge and MSDN-managed newsgroups, the company announced at its Tech Ed conference.

MSDN Online Concierge is a one-stop chat support service used by more than 2,000 developers.

The service, which was set up six months ago, lets users ask Microsoft support staff for help in finding non-technical or how-to information from the Microsoft Knowledge Base, MSDN library or Microsoft's Web sites. It will now be available 24 hours a day, seven days a week.

MSDN newsgroups now include a further 50 .net and security newsgroups. MSDN subscribers can post technical questions to some 200 newsgroups and are guaranteed a response from Microsoft within 72 hours if the question had not been answered by a Microsoft Most Valuable Professional (MVP) or a peer.

MVPs are volunteers who monitor the newsgroups and help other users. Microsoft said that more than 14,000 posts have been answered since the newsgroup service began last October.

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