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Crams comes to an expensive end



Mike Simons

The Probation Service looks set to pull the plug on the Case Record and Management System (Crams) at the end of the month...

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Mike Simons

The Probation Service looks set to pull the plug on the Case Record and Management System (Crams) at the end of the month after six troubled years of development costing millions of pounds.

Crams was supposed to be phased out by the end of this year and replaced by a new system, Copernicus.

However, in April ministers told users to persevere with the bug-ridden Crams, even though it had been condemned by independent experts (Computer Weekly, 20 April).

Bull Information Systems, the Probation Service's IT outsourcer, was then given a 21-month, £10m extension to its contract to maintain the Probation Service's IT infrastructure and provide additional support for Crams.

Last month a Probation Unit team recommended that the Data Migration Project system should replace Crams as the preferred case management system.

Eithne Wallis, modernisation programme manager at the Home Office Probation Unit, will put the recommendation to an information systems programme board at the end of this month.

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