BT's ISDN customers must continue to wait for drivers to run Windows 2000, following the telecoms giant's acknowledgment that it faces further modem problems.
Last month, Computer Weekly reported the difficulties that BT ISDN customers were having when running Windows 2000 using BT Ignition Pro - one of BT's main external modems, which is supplied on installation. It has now been discovered that the problem also affects Speedway Terminal Adapter (TA), BT's latest ISDN offering.
Technology supplier AVM managed to load the right drivers for Windows 2000 on the internal Fritzcard solution badged by BT, so that when users load Windows 2000 it is recognised. But in the case of the external Speedway TA, which uses an AVM chip, it was down to BT to load the right drivers.
Martin Waite, BT product manager, said the problem arose because the Microsoft beta version of Windows 2000 differed widely from the launch version. BT will deliver drivers in four to six week's time, said Waite.
ISDN is BT's main offering for connecting small and medium-sized businesses to the Internet. Fortunately, most people with ISDN lines run Windows 98 or older products, which the affected modems do support.