Customer sues Apple over allegedly faulty iPhone liquid sensors

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Customer sues Apple over allegedly faulty iPhone liquid sensors

Warwick Ashford

A San Francisco resident is suing Apple for denying her warranty service based on data from allegedly faulty sensors installed to detect exposure of iPhones to water, according to US reports.

Apple uses the sensors built in to its iPhones, iPods, MacBooks and MacBook Pros to determine the eligibility of devices for repair under warranty, which does not cover damage caused by water.

But a lawsuit brought by Charlene Gallion says she was denied warranty service on two iPhones in six months based on data from the liquid sensors, despite neither ever being exposed to any liquid.

Gallion alleges that Apple uses false-positive readings from the sensors to avoid its warranty obligations and that customers' inability to verify the data makes the warranty cover "illusory".

Apple declined to issue a statement on the matter. "Apple does not comment on pending litigation," a spokesman said.


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