The IT Leadership Deal

The Pack of Cards of IT and Business Persuasion - Two

In IT, perception is more important than performance. Assuming that your IT team performs, isn't it annoying that people still have a go at you as a department? That is becuase while what you do is clearly important, what people think you do, is even more so.

So, to help your perception, your business relationships and your career - welcome to the pack of cards of persuasion:

TWO

People are predictable – 95% of the thoughts that you have today will be the same that you had yesterday - and the same with everyone else.

How to apply today - If you want to know how someone will think, feel and behave about something - ask yourself how they have done so before.

The IT Deal - Do this, or do something else. (If you choose to do nothing, please stop complaining about things, because it does our heads in.)

Starting on Monday 12th November - IT - The Next Agenda

IT is time to make the future, very different from the past - send me your best examples of success - of your own actions that work, way way beyond mere "best practice" - Together, we will form a network that helps each other - and that changes the the future shape of IT - simply by sharing real experience that works, we will together build up a database of the best of the best, available to all. Please post as a comment or e-mail me davidprivate@nkdleader.com

The Pack of Cards of IT and Business Persuasion - Three

In IT, perception is more important than performance. Assuming that your IT team performs, isn't it annoying that people still have a go at you as a department? That is becuase while what you do is clearly important, what people think you do, is even more so.

So, to help your perception, your business relationships and your career - welcome to the pack of cards of persuasion:

Use threes, in your business communications (Game, Set and Match) - three's (Hook, Line and Sinker) are powerful becuase they "close" a point. Saying, or writing, that a project deserves the go ahead because of its impact on morale and customers is not nearly as powerful as because of its impact on morale, motivation and customers.

Also

How to apply today - Do it once today in an e-mail, and once in a conversation.

The IT Deal - Do this, or do something else. (If you choose to do nothing, please stop complaining about things, because you just come across as a neg)

Starting on Monday 12th November - IT - The Next Agenda

IT is time to make the future, very different from the past - send me your best examples of success - of your own actions that work, way way beyond mere "best practice" - Together, we will form a network that helps each other - and that changes the the future shape of IT - simply by sharing real experience that works, we will together build up a database of the best of the best, available to all. Please post as a comment or e-mail me davidprivate@nkdleader.com

The Pack of Cards of IT and Business Persuasion - Four

In IT, perception is more important than performance. Assuming that your IT team performs, isn't it annoying that people still have a go at you as a department? That is becuase while what you do is clearly important, what people think you do, is even more so.

So, to help your perception, your business relationships and your career - welcome to the pack of cards of persuasion:

The four things we all have in common as needs – Friends, Answers, Influence and Time

Apply the last two today - Time - Save your boss some time today, by finding out what he or she is working on and offer to help. Influence - Read the last two entries and DO THEM!

The IT Deal - Do this, or do something else. (If you choose to do nothing, please stop complaining about things, because it will get you nowhere - fast)

Starting on Monday 12th November - IT - The Next Agenda

IT is time to make the future, very different from the past - send me your best examples of success - of your own actions that work, way way beyond mere "best practice" - Together, we will form a network that helps each other - and that changes the the future shape of IT - simply by sharing real experience that works, we will together build up a database of the best of the best, available to all. Please post as a comment or e-mail me davidprivate@nkdleader.com

The Pack of Cards of IT and Business Persuasion - Five

In IT, perception is more important than performance. Assuming that your IT team performs, isn't it annoying that people still have a go at you as a department? That is becuase while what you do is clearly important, what people think you do, is even more so.

So, to help your perception, your business relationships and your career - welcome to the pack of cards of persuasion:

The five things to know about meetings:

1. Sit to the right of a right-handed chairperson (or left of a left-handed) if you want to have greatest influence over him/her

2. If you fancy an argument sit directly opposite the Chairperson - the position of conflict

3. For major brownie points simply sit next to the most negative person in the room and while he or she is going off on one, look down in silence - do not shake your head, just sit very still - you are sending out the message - "This person is a complete plonker, and I am not"

4. If you fall asleep, when you awake, ask the following question - "I think it is important to remember what we want to achieve here". Everyone will agree, and you can nod off again.

5. If you are unsure about seniority in a room, know this - the funniness of jokes is always directly proportionate to the seniority of the person telling them –

The IT Deal - Do this, or do something else. (If you choose to do nothing, please stop complaining about things, because the rest of us are getting a bit bored)

Starting on Monday 12th November - IT - The Next Agenda

IT is time to make the future, very different from the past - send me your best examples of success - of your own actions that work, way way beyond mere "best practice" - Together, we will form a network that helps each other - and that changes the the future shape of IT - simply by sharing real experience that works, we will together build up a database of the best of the best, available to all. Please post as a comment or e-mail me davidprivate@nkdleader.com

The Pack of Cards of IT and Business Persuasion - Six

In IT, perception is more important than performance. Assuming that your IT team performs, isn't it annoying that people still have a go at you as a department? That is becuase while what you do is clearly important, what people think you do, is even more so.

So, to help your perception, your business relationships and your career - welcome to the pack of cards of persuasion:

The Six Actions to take to turnaround any project

1. Revisit, reignite and restate what you want to achieve - the result

2. Ensure you know why you are doing the project - three main reasons are financial benefit - income, cost savings or shareholder benefit, increased customers or improved morale

3. Identify the key influencers and power players and make sure you have close relationships with them - the strength of your informal relationships will make all the difference between success or failure

4. Make sure you have the right people, with the right skills and bahaviours, in place

5. Pull together a short-term recovery plan with some very qucik deliverables

6. Do the first action - then ask yourself if it helps you move closer to achieveing your results, if it does do more of the same, if not, do something else

Apply today - Identify a Project in trouble - or, if you don't have one - put one in trouble!

The IT Deal - Do this, or do something else. (If you choose to do nothing, please stop complaining about things, because the rest of us are not listening anymore)

Starting on Monday 12th November - IT - The Next Agenda

IT is time to make the future, very different from the past - send me your best examples of success - of your own actions that work, way way beyond mere "best practice" - Together, we will form a network that helps each other - and that changes the the future shape of IT - simply by sharing real experience that works, we will together build up a database of the best of the best, available to all. Please post as a comment or e-mail me davidprivate@nkdleader.com

The Pack of Cards of IT and Business Persuasion - Seven

In IT, perception is more important than performance. Assuming that your IT team performs, isn't it annoying that people still have a go at you as a department? That is becuase while what you do is clearly important, what people think you do, is even more so.

So, to help your perception, your business relationships and your career - welcome to the pack of cards of persuasion:

The seven ways to be an outstanding presenter:

1. The question everyone will ask themselves and will judge you on - does his person believe what they are saying? If you don't, don't say it

2. Be you and you can’t be you with PowerPoint - don't use it - or, if you have to

3. Use your audience's language, not yours

4. Tell stories

5. Run to time

6. Be spontaneous – the best way to be spontaneous, is to be prepared

7. See extended entry for the absolute key to presenting (communicating) in all areas of life

The IT Deal - Do this, or do something else. (If you choose to do nothing, please stop complaining about things, because the rest of us will simply avoid you)

Starting on Monday 12th November - IT - The Next Agenda

IT is time to make the future, very different from the past - send me your best examples of success - of your own actions that work, way way beyond mere "best practice" - Together, we will form a network that helps each other - and that changes the the future shape of IT - simply by sharing real experience that works, we will together build up a database of the best of the best, available to all. Please post as a comment or e-mail me davidprivate@nkdleader.com

The Pack of Cards of IT and Business Persuasion - Eight

In IT, perception is more important than performance. Assuming that your IT team performs, isn't it annoying that people still have a go at you as a department? That is becuase while what you do is clearly important, what people think you do, is even more so.

So, to help your perception, your business relationships and your career - welcome to the pack of cards of persuasion:

The eight most powerful words of influence - in all walks of life - here are the four to use, the four to avoid are under extended entry:

Use people's names - a person's name is the single sweetest sound in any langauge in the world, to that person When asking someone to do something - say "would"

When explaining why you are saying or suggesting somethung, use "because" before you explain why

And, say, write and use "and" whenever you can - and not its opposite (see extended entry)

Starting on Monday 12th November - IT - The Next Agenda

IT is time to make the future, very different from the past - send me your best examples of success - of your own actions that work, way way beyond mere "best practice" - Together, we will form a network that helps each other - and that changes the the future shape of IT - simply by sharing real experience that works, we will together build up a database of the best of the best, available to all. Please post as a comment or e-mail me davidprivate@nkdleader.com

The Pack of Cards of IT and Business Persuasion - Nine

In IT, perception is more important than performance. Assuming that your IT team performs, isn't it annoying that people still have a go at you as a department? That is becuase while what you do is clearly important, what people think you do, is even more so.

So, to help your perception, your business relationships and your career - welcome to the pack of cards of persuasion:

The nine things to know about customers, that's internal or external i.e. your definition:

Things to know about customers

Customers hate to be sold to, but they love to buy - i.e. become their supplier of choice

Get your customers asking your advice, and they are usually sold

Make it easy for them to "buy" from you - have clear points of contact

Turn lemons into lemonade - when something goes wrong, exceed their (now low) expectations
(Chip is pointing at you now!)

Put a person on the phone - a revolutionary idea !

Be emotional - find out what they WANT - not what they NEED

Be honest - always

Get them catching you doing something right on a consistent basis

Set a standard for yourself far higher than any customer could ever reasonably expect of you

The IT Deal - Do this, or do something else. (If you choose to do nothing, please stop complaining about things, you will die, sad)

Starting on Monday 12th November - IT - The Next Agenda

IT is time to make the future, very different from the past - send me your best examples of success - of your own actions that work, way way beyond mere "best practice" - Together, we will form a network that helps each other - and that changes the the future shape of IT - simply by sharing real experience that works, we will together build up a database of the best of the best, available to all. Please post as a comment or e-mail me davidprivate@nkdleader.com

The Pack of Cards of IT and Business Persuasion - Ten

In IT, perception is more important than performance. Assuming that your IT team performs, isn't it annoying that people still have a go at you as a department? That is becuase while what you do is clearly important, what people think you do, is even more so.

So, to help your perception, your business relationships and your career - welcome to the pack of cards of persuasion:

Ten word question to access the sub-consious:

If you did know the answer, what would it be?

Use this when people say they don't know something

The IT Deal - Do this, or do something else. (If you choose to do nothing, please stop complaining about things, you are sounding like a broken cd)

Starting on Monday 12th November - IT - The Next Agenda

IT is time to make the future, very different from the past - send me your best examples of success - of your own actions that work, way way beyond mere "best practice" - Together, we will form a network that helps each other - and that changes the the future shape of IT - simply by sharing real experience that works, we will together build up a database of the best of the best, available to all. Please post as a comment or e-mail me davidprivate@nkdleader.com

The Pack of Cards of IT and Business Persuasion - Royal Flush

In IT, perception is more important than performance. Assuming that your IT team performs, isn't it annoying that people still have a go at you as a department? That is becuase while what you do is clearly important, what people think you do, is even more so.

So, to help your perception, your business relationships and your career - welcome to the pack of cards of persuasion:

Jack - How to put your boss in your pocket – listen/question/offer to help them achieve their greatest need - OR find out who they are impressed by, and impress them...

Queen We will tend to downplay what is important to us – watch out for people saying and writing "by the way..." what follows is their biggest need / want

King - Make eye contact when you first meet, three seconds, and smile

The IT Deal - Do these, or do something else. (If you choose to do nothing, please stop complaining about things, just go and sit somewhere, dark and quiet)

Starting on Monday 12th November - IT - The Next Agenda

IT is time to make the future, very different from the past - send me your best examples of success - of your own actions that work, way way beyond mere "best practice" - Together, we will form a network that helps each other - and that changes the the future shape of IT - simply by sharing real experience that works, we will together build up a database of the best of the best, available to all. Please post as a comment or e-mail me davidprivate@nkdleader.com