Catch people doing things right
When you hear about someone doing well, or when a project is
delivered, personally go and thank the person. If they are several
levels “below” you (or “above” you in an upside-down
structure!) it is even more powerful. Never congratulate an
individual by e-mail, and never say what one Manager did to his
project team (of six) on completion of a successful project:
(Verbatim – I was there)
“Well done everyone, sorry I’ve only been here six months so I
don’t know all of your names – I know yours Mike, well done,
and yours Clare, no, sorry Cathy, well done. (Awkward pause).
Anyway, personally I’m amazed that it went so well. Incredible.
Well done again.” (Disappears into office).
Catch people doing things right, and express what you really feel - tomorrow may be too late