6 of 10 - Business (can also be used in personal!)
When you are communicating officially - on project progress, on system availability, on problem resolution, find out how long people want you to tell them what is happening, and communicate a litle bit more than they ask - even if there is nothing to say!!! in which case, you tell them that, because it shows you are still woking on their issue, and that they are important.
Silence, in these situations, is far from this ...en
Send your own leadership how-tos that work for you - openly by comment to this post, or anonymously (guaranteed) by e-mail to davidprivate@nakedleader.com
6 of 10 - Personal (can also be used in business!)When you are speaking and writing, replace "but" with "and" - do it for just one day and watch the reactions you get
Send your own life how-tos that work for you - openly by comment to this post, or anonymously (guaranteed) by e-mail to davidprivate@nakedleader.com