Your success, for you, your team, project and department, ultimately comes down to the choices that you make, especialy when faced with a big challenge (a "disabler")
What's happening?: “One person in my organisation seems to have a go at me / us no matter what we do – and they are a key influencer. It is getting me down.”
Choice A: Show them the last three Service Level Agreements and availability / project success figures and tell them to get off your back. Then ignore them.
Choice B : Invite them to work in your department for a period, asking for their help and experience to improve what you do. I'm thinking this.
Make your choice, and put it into practice, always asking yourself that one key question - does this choice help me/us move forwards, or not...
This week - the psychology behind the way we are - five persuasive techniques and why they work:
The power of the word "because"
...Is because people are uncomfortable when their beliefs and actions are in conflict - so if you give people a reason to do something, using the word because, they are far far far (that's three fars) more likely to do it. It's called Cognitive Dissonance and one of the leading researchers is Ellen Langer
Tomorrow - Why we like people who smile