James sipped his coffee, and made his way back to his department. He decided to call in at the help desk to say hello. It was an area under great pressure, and he wanted to raise their morale. The help desk supervisor, Mike, greeted him:“Hi James – how are you today?” Before James could put on his morale-boosting hat, Mike continued:
“This has been a great day James, everyone who has called us has been really polite and understanding. They seem to know that the problems they have are not our fault, and that we are here to help.”James stayed for half an hour and, sure enough, the atmosphere supported Mike’s comments. His team were going about their business, answering the calls and helping their customers.
As he returned to his office, James saw a visitor waiting for him outside. His heart sank, she was from a supplier that James had agreed to see because the company had talked about “guarantees” and “shared risk.” ‘Now that she has made it to my office,’ James thought, ‘let’s see if she remembers those words.’
Anonymous from anonymous asks:
"I have read about five day posture courses - would you recommend them?"
No - if you want instant (and by the way, healthy) posture, stand as if you have a hand pushing this forwards, AND an invisible piece of string stretching from the top of your head to the ceiling, pulling you upwards.
Or waste your money on a course, or walk like a hunchback...
E-mail me david@nakedleader.com or post a question as a comment