Leave copy copy syndrome to others
You've been there:
Dear YouYou, your team, your project and your department are all useless
I, on the other hand, am a wonderful person
Kind Regards
The e-mail bully
And it is copied to the whole company, and probably blind copied to the whole world!
So your (defensive) reply is also copied - a CIO recently called this type of exchange "A whole morning's work, wasted"
So, what to do?
Simple (and brave) - simply reply to the person who wrote to you (in a friendly and porfessional way - see tomorrow - the M - for How, I need to think what the M can stand for!) and do not copy anyone - openly or blind.
I will say that again - only reply to the person who write to you - you will end CC straight away, and position yourself above the pettiness and bullying.
Now, select such an e-mail from your in-box, and do it...
Next Two Weeks - The Top Ten Priorities of CEO's - plus one they will never tell you - and what you as an IT leader can do about them...
One week of the most powerful words in the world...words that work and words that wound.
Today, use
And
As much as you can, instead of
But
Saying "but" immedietely puts the other person on the defensive - like signalling in advance that you are going to disagree with them.
Do this asap - Next time you feel yourself about to say "but" say "and" - and then say exactly what you were going to say - you will feel better, your communication will be better received and everyone will feel :)
Next Two Weeks - The Top Ten Priorities of every human being - plus one they will may never share - and what you as a fellow human being can do about them...
Comments (1)
I've just finished an MSc in People & Organisation Development. One reason I embarked on it was to answer the question 'why all the fuss about leadership? I don't see the results of all the effort...' Through my research I now know that leaders create culture by role modelling behaviour. Leadership is therefore extremely important for the success and health of organisations and all the people working in them. Could it possibly be that easy? But taking responsibility for yourself and your actions seems to be the hardest thing... seems to be the secret is exercising choice.
Posted by Susan Anderson | July 23, 2007 1:57 PM
Posted on July 23, 2007 13:57