This aside, what is culture? (today), how can we change it? (tomorrow) and why is it so important when it comes to helping our customers? (Friday)....
What is culture? One word, many definitions, all with one common strand. Find that one single, recurring theme, and we have the "answer," or at least choice of answer. And what every definition of culture has in common, is you. You are the culture of your organisation - because you are your organisation. So next time someone refers to culture, they are referring to themselves. Take ownership of this in your IT team and you will take ownership of so much. Don't, and you won't...
How to lose Weight - burn off more energy than you consume.
And that's it.