How can we change the culture of our organisations? (today), and why is it so important when it comes to helping our customers? (Friday)....
We change the culture of our organisations by changing ourselves. Full stop. The answer to the $64 million question - why can't organisations change? Organisations can't change because organisation is a 12 letter word, meaning a legal entity of a group of people who have come together for a period of time to achieve a particular goal. They can never change, only people can, and they because they choose to. Culture = You, Organisation = You/Us. Another full stop.
PS The number one question everyone is thinking when you are speaking at a presentation or a meeting is - does this person really believe what they are saying? The number two is - what's in it for me? it's only after these that the big question might be asked - i.e. What planet are they on?
