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The 3rd priority of CEOs (and of us all)

CEOs 3rd top priority is...

Customers

Business is not about making money – it is about delighting customers, the end result is making money. Make sure your customers love you at an emotional level. Action – Ensure that your decision-making authority is at the front-line, with your customer facing people. The more freedom they have, the happier your customers will be, and if you make them unhappy, look

Yes, I know there will be many of you shouting THIRD! - why not FIRST? - so, what beats customers into third place...

The 3rd priority for human beings is friendship, love and romance

Yes, I know there will be many of you shouting THIRD! - why not FIRST? - so, what beats friendship, love and romance into third place...

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This page contains a single entry from the blog posted on July 25, 2007 9:00 AM.

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