Child Support Agency: a history of IT failure
- Posted:
- 11:05 24 Jul 2006
- Topics:
- IT Training & Qualifications | IT Management | IT Strategic Planning
The crisis-ridden Child Support Agency (CSA) has a history of IT failure. It was not just the technology that caused difficulty but the management of its introduction. Find out what went wrong and what lessons can be learnt from one of the most disastrous government IT implementations.
CSA's systems were given green light despite 52 critical defects
IT changes fail to save Child Support Agency
MP spells out failings in the Child Support Agency's systems
Staff entered false data to get around CSA controls
Inadequate training, poor communication and IT problems are to blame, say CSA staff
Data migration is a major problem
MPs say management style, not just technology, to blame for CSA woes
CSA IT passed Gateways despite no fall-back plan
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