IT services and outsourcing
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News
30 May 2025
Tech adaptability helps Zopa unwrap current account and test generative AI
Zopa Bank’s current account, already used by thousands of existing customers, will be made available to the wider public before end of 2025 Continue Reading
By- Karl Flinders, Chief reporter and senior editor EMEA
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Feature
30 May 2025
How cyber security professionals are leveraging AWS tools
It’s now essential for IT security teams to have oversight of cloud computing, and AWS offers a plethora of tools to make managing it easier. Find out how cyber pros are using them in the wild Continue Reading
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News
24 Apr 2012
Special report on Capita
This independent report is essential reading for any organisation working with, or thinking of working with Capita. Continue Reading
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News
20 Apr 2012
Outsourcing in the UK slows down in early 2012
Outsourcing in the UK has slowed considerably in the first three months of 2012 with the value of contracts signed falling well below last year. Continue Reading
By- Karl Flinders, Chief reporter and senior editor EMEA
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Tip
17 Apr 2012
Windows Azure tutorial Part 1: Set up and manage subscriptions
Wondering how to set up a Windows Azure subscription? This Windows Azure tutorial has all the information to help you create and manage the subscription. Continue Reading
By- Saranya Sriram
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News
16 Apr 2012
HP losing grip of EDS’s Ministry of Defence contract
HP’s grip on a flagship Ministry of Defence contract could be weakening after CSC took over a key outsourcing deal. Continue Reading
By- Karl Flinders, Chief reporter and senior editor EMEA
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News
13 Apr 2012
Special Report on IBM
This special nine-page report from Computer Weekly analyses the challenges facing IBM, its financial performance, and the services it offers. Continue Reading
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News
10 Apr 2012
Free tool measures how 'green' your data centre is: News roundup
A free tool to measure data centre energy efficiency; Citrix’s open cloud strategy with its CloudStack platform and Dell’s acquisition of Wyse are this week’s news highlights. Continue Reading
By- Archana Venkatraman, Datacentre Editor
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News
04 Apr 2012
Atos completes first live software rehearsal for London 2012 Olympics
Atos has completed the first live rehearsal of IT, communications, media, sports and security systems for the London 2012 Olympics Continue Reading
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News
04 Apr 2012
Facebook counter sues Yahoo in escalating patent war
Facebook is counter suing Yahoo in an escalating patent battle between the rival social networking firms Continue Reading
By- Warwick Ashford, Senior analyst
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News
04 Apr 2012
Global lessons in eHealth implementation
This report from KPMG, packed with case studies, looks at the drivers for innovation in e-health. Continue Reading
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News
03 Apr 2012
How the cloud found Mitchells & Butlers
The cloud was found to be a good fit for hospitality company Mitchells & Butlers after it approached IT providers with a set of outcomes Continue Reading
By- Karl Flinders, Chief reporter and senior editor EMEA
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News
02 Apr 2012
UK business fears impact of new EU data protection framework
More than half of senior UK IT managers in large enterprises believe the proposed new EU data protection framework will cost their business more money, a survey has revealed Continue Reading
By- Warwick Ashford, Senior analyst
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Opinion
02 Apr 2012
IT service management: The only way is ethics
It is now very common for professional bodies and membership organisations to have codes of ethics and standards of conduct. Continue Reading
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News
27 Mar 2012
Retail and insurance lead two-speed IT spending
More IT-based businesses are starting with greater investment in IT after the slowdown, but with lopsided demand as businesses increase spending at different rates Continue Reading
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News
26 Mar 2012
Yahoo investors still unhappy despite board appointments
Yahoo has appointed three directors to its board in a bid to turn the struggling internet company around and increase shareholder value Continue Reading
By- Warwick Ashford, Senior analyst
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News
26 Mar 2012
Department for Work and Pensions outsources IT for universal credit welfare to India
The government is outsourcing IT development for the universal credit welfare programme to India despite promises to keep data projects in the UK Continue Reading
By- Warwick Ashford, Senior analyst
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News
23 Mar 2012
Information management: lessons from the public sector
Freeform Dynamics identifies the lessons organisations can learn from the public sector's approach to information management Continue Reading
By- Martha Bennett, Forrester Research Inc.
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News
23 Mar 2012
Google Chrome more popular than Microsoft Internet Explorer
Google Chrome use overtook Microsoft Internet Explorer last weekend, according to figures from web analytics company StatCounter Continue Reading
By- Warwick Ashford, Senior analyst
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News
22 Mar 2012
O2 automation cuts offshore dependence and saves millions
O2 is automating business processes to reduce the cost of back office operations and cut its reliance on offshore recruitment Continue Reading
By- Karl Flinders, Chief reporter and senior editor EMEA
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News
21 Mar 2012
EDF signs £100m datacentre deal with Atos
Energy company EDF has signed a £100m 10-year deal with outsourcing provider Atos for datacentre services Continue Reading
By- Kathleen Hall, TechTarget
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News
19 Mar 2012
Capgemini takes on Rolls Royce service integration role
Rolls Royce has awarded Capgemini a contract to manage its new multi-sourced strategy as it moves away from sourcing everything from HP. Continue Reading
By- Karl Flinders, Chief reporter and senior editor EMEA
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News
13 Mar 2012
CW Buyer's Guide: Server Virtualisation
This Computer Weekly buyer’s guide to server virtualisation looks at the potential barriers to successful virtualisation and how they can be overcome. Continue Reading
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News
13 Mar 2012
Global Sourcing Trends in 2012
The latest IT outsourcing trends from global law firm Morrison & Foerster. Continue Reading
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News
13 Mar 2012
Gartner: Best practices in virtualisation
Philip Dawson, Gartner VP offers best practice advice for organisations looking to virtualise their IT infrastructure. Continue Reading
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News
12 Mar 2012
Cloud and big data to drive BPO benefits
Cloud computing and business analytics are set to inject new life into the business process outsourcing (BPO) sector. Continue Reading
By- Karl Flinders, Chief reporter and senior editor EMEA
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News
07 Mar 2012
Systems integrators 'charge more in paperwork than SMEs do in delivery’
A systems integrator asked for more money from the government for an IT product proposal than an SME was able to deliver the actual service for. Continue Reading
By- Kathleen Hall, TechTarget
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News
06 Mar 2012
SAP boosts ByDesign ecosystem to support small business customisation
SAP is rolling out a partner programme for its ByDesign cloud-based product, to simplify implementation in SMEs Continue Reading
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News
06 Mar 2012
Yahoo plans another round of job cuts
Yahoo is planning another round of redundancies as it continues to struggle with competition from rivals Google and Facebook Continue Reading
By- Warwick Ashford, Senior analyst
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News
05 Mar 2012
NHS trusts to be freed from CSC contract commitments
The Department of Health has proposed a deal with CSC to release trusts in the National Programme for IT from their contractual obligations to use software from the troubled supplier. Continue Reading
By- Kathleen Hall, TechTarget
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News
02 Mar 2012
Somerset Council to bring Southwest One services back in house
Somerset County Council is seeking to bring key services back in house from Southwest One , the troubled joint-venture it created with IBM in 2007. Continue Reading
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News
02 Mar 2012
The cloud: time for delivery
This report clears up the confusion around cloud, which stems directly from the muddling together of two vastly different perspectives on cloud services. Continue Reading
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News
02 Mar 2012
The mindset of the chief information officer
This study evaluates the leadership role that chief information officers perform in helping their organisations achieve their commercial goals. Continue Reading
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News
29 Feb 2012
Does the PSN need to happen before the cloud?
The deployment of public services networks (PSN) will need to happen before widespread uptake of CloudStore services occur, IT heads said at a roundtable meeting. Continue Reading
By- Kathleen Hall, TechTarget
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News
23 Feb 2012
IT service buyers cautious but no panic
Economic uncertainty has led to less demand for IT services but panic has not set in as Western IT services firms report modest growth. Continue Reading
By- Karl Flinders, Chief reporter and senior editor EMEA
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News
21 Feb 2012
The Impact of E.U. Internet Copyright Regulations on Early-Stage Investment
This study from Booz&Co reveals industry concerns that anti-piracy measures will deter venture capital organisations from investing in internet start-ups. Continue Reading
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News
20 Feb 2012
Podcast interview: Stephen Glen, WorkIT on hosting and private clouds
Stephen Glen, software architecture engineer at retail intelligence firm WorkIT, discusses hosting and cloud computing. Continue Reading
By- Cliff Saran, Managing Editor
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News
20 Feb 2012
Trust and security in the cloud
Increasing interest from IT management in SaaS is focusing the spotlight once again on cloud security. This study investigates those concerns. Continue Reading
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News
19 Feb 2012
Government launches CloudStore and names G-Cloud suppliers
The government has launched its CloudStore, a catalogue of 1,700 cloud-based, pre-approved IT services now available for the public sector to buy. Continue Reading
By- Kathleen Hall, TechTarget
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News
16 Feb 2012
Capgemini sales jump 11% in 2011 as growth continues in 2012
IT services provider Capgemini increased its sales by over 11% in 2011 as high demand at the end of last year continued into 2012 Continue Reading
By- Karl Flinders, Chief reporter and senior editor EMEA
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News
08 Feb 2012
CIO interview: Rob Fraser, IT director, Sainsbury’s
Sainsbury’s IT chief talks about why in-house IT works better than outsourcing and how to double revenue without doubling IT spend. Continue Reading
By- Kathleen Hall, TechTarget
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News
07 Feb 2012
More than half of government projects behind schedule
More than half of major government projects are behind schedule, according to the head of Whitehall's Major Projects Authority. Continue Reading
By- Kathleen Hall, TechTarget
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News
06 Feb 2012
Buyer's Guide: Optimising networks for cloud computing and virtualisation
This six-page Computer Weekly Buyer's Guide to cloud networking highlights the factors CIOs need to consider for their networking strategies. Continue Reading
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News
02 Feb 2012
Buyer's Guide: CRM
This nine-page Buyer's Guide to customer relationship management (CRM) is essential reading for CIOs and senior IT professionals. Continue Reading
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E-Zine
01 Feb 2012
How to build an internal, private cloud
Once a company decides to take the plunge into cloud territory, it must decide if a private/internal cloud is the way to go and then build a business case to sell it to other decision makers in the organisation. In this e-zine, we report on the benefits of adopting a private cloud model and the trade-offs involved such as management issues. We will also cover self-service provisioning and capacity management in a private cloud; measuring the ROI of the private cloud; choosing a service provider and how to read an SLA (service-level agreement); private cloud best practices; and how to share resources. Continue Reading
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News
31 Jan 2012
Website launched to monitor cloud computing suppliers
A website has been launched that will monitor the performance of specialist cloud computing suppliers and compare them against traditional IT suppliers. Continue Reading
By- Karl Flinders, Chief reporter and senior editor EMEA
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News
31 Jan 2012
Service-Oriented Cloud Computing Infrastructure (SOCCI) Framework
Download the Service-Oriented Cloud Computing Infrastructure (SOCCI) Framework from the Open Group. Continue Reading
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News
30 Jan 2012
Microsoft puts Blackberry service on Office365
Businesses running Microsoft Office 365 can now access Exchange Online on their BlackBerry smartphones. Continue Reading
By- Cliff Saran, Managing Editor
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Photo Story
27 Jan 2012
Cloud Expo Europe 2012
As cloud computing moves higher up the IT professional's agenda, Cloud Expo Europe is becoming increasingly popular. Here are photos from 2012's Expo. Continue Reading
By- Matt Scott, TechTarget
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News
26 Jan 2012
Honda deploys hybrid cloud for car launches
Honda UK is using hybrid cloud computing within its IT infrastructure to support the growth of the company's websites. Continue Reading
By- Cliff Saran, Managing Editor
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News
25 Jan 2012
UK IT budgets under pressure in 2012
UK IT budgets will remain flat in 2012, a worldwide survey of more than 2,500 IT professionals has revealed. Continue Reading
By- Bill Goodwin, Computer Weekly
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News
23 Jan 2012
Accenture Technology Vision
Download this report from Accenture to discover the 6 IT technology trends that will impact CIOs in 2012. Continue Reading
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News
19 Jan 2012
Construction firm extends IT outsourcing
Taylor Wimpey has extended an IT outsourcing agreement with Logica as it embarks on a major change programme. Continue Reading
By- Karl Flinders, Chief reporter and senior editor EMEA
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News
17 Jan 2012
Indian outsourcers TCS and HCL see profits boom
Indian outsourcing companies Tata Consultancy Services (TCS) and HCL both saw profits grow by more than 20% in their quarterly results. Continue Reading
By- Kathleen Hall, TechTarget
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News
16 Jan 2012
Apple aims to improve working conditions for technology workforce
Apple has published a list of all suppliers for the first time and says it will allow independent observers into its facilities around the world to monitor working conditions. Continue Reading
By- Warwick Ashford, Senior analyst
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News
16 Jan 2012
Rupert Murdoch attacks Barack Obama over online piracy legislation
News Corp chief Rupert Murdoch has accused Barack Obama's administration of siding with "Silicon Valley paymasters" as two anti-piracy bills go through US Congress. Continue Reading
By- Warwick Ashford, Senior analyst
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News
13 Jan 2012
NHS Trust to appeal £375k data loss penalty
An NHS Trust is to appeal against a proposed monetary penalty of £375,000 after after patient records were stolen from a hospital and sold on eBay. Continue Reading
By- Warwick Ashford, Senior analyst
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News
11 Jan 2012
Cloud solves IT innovation and maintenance imbalance
CIOs can rebalance the scenario of spending 80% of their budget on maintenance and 20% on innovation if they harness cloud computing. Continue Reading
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News
10 Jan 2012
Healthcare IT is a beneficial force, say doctors
IT in the NHS has had a bad press in recent years as a result of the problems associated with the now defunct £12bn NHS National Programme for IT, but most doctors in England believe IT improves patient care. Continue Reading
By- Karl Flinders, Chief reporter and senior editor EMEA
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News
10 Jan 2012
Accenture bolsters public sector skills
Services giant Accenture has recruited two former civil servants to its ranks to boost its UK and global public sector services capabilities. Continue Reading
By- Karl Flinders, Chief reporter and senior editor EMEA
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News
06 Jan 2012
Ramnit worm steals 45,000 Facebook passwords
A computer worm has begun targeting Facebook accounts and has stolen at least 45,000 login credentials from users, say security researchers. Continue Reading
By- Warwick Ashford, Senior analyst
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News
06 Jan 2012
The impact of cloud on IT
This research report from Freeform Dynamics assesses the impact of the cloud on the IT department and its operations. Continue Reading
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News
06 Jan 2012
IT in the UK SMB sector
This report from Knowledge Peers and Pierre Audoin Consultants, reveals how leaders of small and medium-sized businesses are using IT strategically. Continue Reading
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News
04 Jan 2012
Shell moves SAP maintenance to Accenture
Oil giant Shell has transferred the management of its HR and payroll applications to Accenture as part of a multi-year SAP managed service. Continue Reading
By- Karl Flinders, Chief reporter and senior editor EMEA
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News
03 Jan 2012
British Waterways Scotland signs £2.3m ICT deal
British Waterways Scotland has signed a £2.3m deal with business technology company Amor Group to develop its ICT systems. Continue Reading
By- Kathleen Hall, TechTarget
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News
19 Dec 2011
Virtualisation technologies: hits and misses of 2011
Amid a slew of virtualisation products and management suites that emerged in 2011, some products such as Spring platform impressed users, while others such as VMware MVP didn’t. Continue Reading
By- Archana Venkatraman, Datacentre Editor
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News
15 Dec 2011
How HP played a key role in RAF air crew support in Libya
The Ministry of Defence has praised HP over its Advanced Mission Planning Aid system, most recently used to support air crew in Libya. Continue Reading
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News
15 Dec 2011
Royal Mail posts IT services tender
The Royal Mail Group has put out a tender for IT consulting services, which will be worth up to £50m over four years. Continue Reading
By- Karl Flinders, Chief reporter and senior editor EMEA
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News
14 Dec 2011
How open data creates new opportunities for the UK
The use of open data could be a critical factor in determining the success or failure of the UK’s growth agenda this report from the business advisory firm Deloitte reveals. Continue Reading
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News
14 Dec 2011
Collaboration in the Cloud: everything to everyone, or too good to be true?
IT decision-makers are already looking to the cloud to support new IT delivery models - such as software-as-a-service (SaaS), platform-as-a-service (PaaS) and infrastructure-as-a-service (IaaS). Continue Reading
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News
13 Dec 2011
CIOs believe cloud, SaaS, consumerisation and mobility increase risk
Business models such as cloud computing and trends such as the consumerisation of IT, social media and mobility are exposing performance blind spots in IT management, a CIO survey has revealed. Continue Reading
By- Warwick Ashford, Senior analyst
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News
13 Dec 2011
The reality behind the hype: Government cloud computing
This article from Gartner offers advice to public sector organisations thinking of deploying cloud computing and assess the progress made by governments in their use of the cloud. Continue Reading
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News
13 Dec 2011
Do CIOs have more clarity about cloud computing?
This research shows that while there is still a lack of clarity and a reluctance to fully commit to the cloud, CIOs accept it offers benefits. Continue Reading
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News
12 Dec 2011
Cloud leaves many firewalls wanting – but could automation prove the silver bullet?
Most companies rely on firewalls, but the IT landscape is changing and so must approaches to security. Is there a silver bullet? Continue Reading
By- Warwick Ashford, Senior analyst
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News
12 Dec 2011
Quocirca: The market landscape for print security
This report by Quocirca analyst Louella Fernandes provides an overview of the inherent risks when operating an insecure print environment, best practice and the current market. Continue Reading
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News
12 Dec 2011
Do CIOs have more clarity about cloud computing?
This research shows that while there is still a lack of clarity and a reluctance to fully commit to the cloud, CIOs accept it offers benefits. Continue Reading
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News
12 Dec 2011
Collaboration in the cloud: too good to be true?
IT decision-makers are looking to the cloud to support new IT delivery models such as software, platform and infrastructure as a service Continue Reading
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Feature
06 Dec 2011
Do CIOs have more clarity about cloud computing?
This research shows that while there is still a lack of clarity and a reluctance to fully commit to the cloud, CIOs accept it offers benefits. Continue Reading
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News
05 Dec 2011
Unilever outsources business intelligence platforms to Capgemini
Unilever has signed a deal with Capgemini to provide its global business intelligence platforms. The outsourcing company will work alongside Unilever IT to deliver a three-year programme to create an Enterprise Data Warehouse (EDW). Continue Reading
By- Kathleen Hall, TechTarget
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Feature
02 Dec 2011
What are the outsourcing options for the SME?
The pace of change of technology can cause the small and medium enterprise (SME) critical issues which outsourcing can only address with carefully researched decisions. Continue Reading
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Feature
02 Dec 2011
IT matters again
This report from Deloitte argues that businesses are again investing in IT to help them compete with rivals despite the downturn. Continue Reading
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Feature
30 Nov 2011
Case study: Nokia rethinks HR with web portal
Mobile phone manufacturer Nokia has reduced its HR costs by between 20% to 30% after rolling out a web-based HR portal for its 60,000 employees. Continue Reading
By- Bill Goodwin, Computer Weekly
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News
29 Nov 2011
Standard Life overhauls IT department and cuts jobs
Insurer Standard Life is to axe a number of IT staff following a review of its IT and operations division. Continue Reading
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News
23 Nov 2011
Government mutual will be a beacon for IT procurement
The pension administration mutual being set up by the government will be the first of a wave of new business models that could shake-up central government outsourcing contracts. Continue Reading
By- Karl Flinders, Chief reporter and senior editor EMEA
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News
23 Nov 2011
The reality behind the hype: Government cloud computing
This article from Gartner offers advice to public sector organisations thinking of deploying cloud computing and assess the progress made by governments in their use of the cloud. Continue Reading
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News
21 Nov 2011
Government opens its procurement heart to IT suppliers
The government has promised more openness with suppliers and published its first forward-looking pipeline of business, with £25.9bn of IT projects. Continue Reading
By- Karl Flinders, Chief reporter and senior editor EMEA
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News
18 Nov 2011
Special report on EMC
This 8-page special report from Computer Weekly, packed with graphs and diagrams, is essential reading for anyone considering EMC as a supplier. Continue Reading
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News
17 Nov 2011
Rentokil moving HR system into cloud with Workday SaaS
Rentokil Initial is moving the management of its 66,000 human resources to cloud based software from Workday. Continue Reading
By- Karl Flinders, Chief reporter and senior editor EMEA
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News
17 Nov 2011
Biffa ups virtualisation in infrastructure refresh
Biffa Waste Services is reducing the number of physical servers it uses from over 150 to about 25 as it accelerates its existing virtualisation strategy. Continue Reading
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News
14 Nov 2011
Smart Organisations
How can businesses enhance their competitive position without excessive expenditure or taking on excessive risk? Continue Reading
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News
14 Nov 2011
Rethinking Managed Print Services (MPS)
This paper looks at the reasons why organisations operating a heterogeneous print environment should consider an independent MPS provider. Continue Reading
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Feature
11 Nov 2011
Computer Weekly Technology Industry Survey
This in-depth research from Computer Weekly and Mortimer Spinks, provides a must-read analysis and insight into UK IT salaries. Continue Reading
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News
11 Nov 2011
The market landscape for print security
This report is gives an overview of the security risks of the print environment , the market landscape, best practices for a print security strategy. Continue Reading
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News
10 Nov 2011
TCS bags rare megadeal and 1,900 more UK workers
Tata Consultancy Services (TCS) business process outsourcing (BPO) subsidiary, Diligenta, has won a deal with life insurer Friends Life worth £1.37bn. Continue Reading
By- Karl Flinders, Chief reporter and senior editor EMEA
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Feature
04 Nov 2011
Advantages and disadvantages of cloud computing
Among the advantages and disadvantages of cloud computing are that it offers a high degree of scalability, but incidents such as cloud outages make it less reliable. Continue Reading
By- Archana Venkatraman, Datacentre Editor
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News
04 Nov 2011
The Best of vForum 2011 awards: A roundup
Instituted by SearchDataCenter.in and supported by VMware, The Best of vForum 2011 awards saw the best of India Inc battling it out for the honors. Continue Reading
By- SearchDataCenter.in Staff
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Feature
02 Nov 2011
How Capex vs. Opex affects data centre outsourcing decisions
Capex vs.Opex comparison reveals that although cloud services help avoid capital expenses on building own data centres, its Opex model can turn costly if IT pros aren’t cautious. Continue Reading
By- Archana Venkatraman, Datacentre Editor
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News
11 Oct 2011
Moving from in-house IT to third-party hosting services: Case study
A supplier of civil engineering and building materials moved its IT infrastructure to a third-party data centre to resolve its in-house IT problems, including cooling and flooding issues. Continue Reading
By- Archana Venkatraman, Datacentre Editor
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News
04 Oct 2011
CW500: Andy Beale, technology director, Guardian News & Media
In this CW500 Club video, Andy Beale talks to Computer Weekly editor in chief Bryan Glick to share his practical advice on how to move to the cloud. Continue Reading
By- Bryan Glick, Editor in chief
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News
04 Oct 2011
IT supplier CSC repays £170m as NHS complains of Lorenzo record progress
IT supplier CSC has repaid £170m after the NHS said it was unhappy with the progress of CSC's Lorenzo patient care records contract. The NHS paid a £200m advanced payment to CSC for the 2011 project costs when a memorandum of understanding was signed. Continue Reading
By- Karl Flinders, Chief reporter and senior editor EMEA
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E-Zine
01 Oct 2011
Cloud computing: Data security outlook
Cloud computing is spreading over the UK as enterprises move aggressively to cloud platforms, turning many IT staff into heroes in their companies. The autumn edition of IT in Europe: Information Security e-zine forecast a cloudy future for security in the UK. Continue Reading
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News
29 Sep 2011
IBM signs £525m DWP contract to provide Universal Credit systems
The Department for Work and Pensions (DWP) has signed a seven-year contract with IBM worth £75m per year to provide systems, which will include the delivery of its flagship Universal Credit programme. Continue Reading
By- Kathleen Hall, TechTarget