IT services and outsourcing

Case study: Philips takes agile approach to building bridges between business and IT

Dutch technology giant talks up the success of its attempts to embrace agile IT delivery methods, and how it's shaping future customer engagements Continue Reading

By

• Caroline Donnelly, Senior Editor, UK

Organisations in Asean countries adopt hybrid cloud approach

While developed economies such as Singapore are emulating the rapid take-up of other Asian nations, many other Asean organsiations are taking longer Continue Reading

By

• Tao Ai Lei

Tennis governing body ATP outsources digital development

The men's world tennis governing body, the ATP, signs Infosys to help it use digital technology to better engage fans and players Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

UK CIOs lament lack of IT support for cloud services

Research from ElasticHosts suggests most cloud users are unhappy with the level of tech support they receive from their providers Continue Reading

By

• Caroline Donnelly, Senior Editor, UK

Why Pegasystems' CEO, Alan Trefler, has learned to think smaller

Pegasystems has made its name supplying CRM, analytics and case management software to the world's largest companies. Now CEO Alan Trefler plans to use cloud computing to broaden Pega's appeal Continue Reading

By

• Bill Goodwin, Computer Weekly

Many firms not getting to grips with third-party data security risk

Supply chain data security risk is pervasive, but being unable to deal with it is down to basic failings, says a cyber risk expert Continue Reading

By

• Warwick Ashford, Senior analyst

Life’s a breach: How to handle the press after a hacking attack

Emily Dent, specialist in crisis PR, offers some advice to organisations that unexpectedly find themselves in the headlines Continue Reading

By

• Emily Dent

Cloud storage service Wuala to close in November

Seagate-owned cloud storage player confirms its closure and gives users three months' notice to remove their data from its servers Continue Reading

By

• Caroline Donnelly, Senior Editor, UK

IaaS providers pin hopes on spending cut reprieve for G-Cloud 7

G-Cloud suppliers are calling on the government to step up, rather than scale back, investment in the framework as spending cuts loom Continue Reading

By

• Caroline Donnelly, Senior Editor, UK

Netflix shuts down final datacentre to go all-in on public cloud

Netflix is gearing up for the closure of its final datacentre, as it makes good on its earlier pledge to move more of its IT infrastructure to the public cloud Continue Reading

By

• Caroline Donnelly, Senior Editor, UK

Hootsuite moves social media management toolkit to IBM Softlayer cloud

Social media management dashboard maker shifts App Directory to IBM cloud Continue Reading

By

• Caroline Donnelly, Senior Editor, UK

Case study: Open University uses Microsoft Azure to create course content clearance hub

The Open University recently scooped the award for Best Cloud Project at the CW European User Awards, and here's why Continue Reading

By

• Caroline Donnelly, Senior Editor, UK

Autoglass moves to cloud-based IT infrastructure

Autoglass has signed a 10-year outsourcing deal with US supplier CSC that will see its IT infrastructure move into the cloud Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

HMRC to transfer 250 Capgemini staff in-house ready for Aspire contract end

HMRC’s Aspire outsourcing contract will be replaced by slowly bringing staff in-house to give the department more control over IT Continue Reading

By

• Clare McDonald, Business Editor

Court rules Tata Consultancy Services did not discriminate against UK man

After a year of legal wranglings, a UK tribunal has ruled that Indian IT service provider TCS did not discriminate against a UK man seeking employment with it Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Outsourcing hits record levels in Europe

Outsourcing activity in Europe recovers after a lull in the lead up to the UK general election, with more contracts than ever before Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

HMRC explains plans for moving tax systems to the cloud

HM Revenue & Customs (HMRC) reveals more details of its plan to move tax systems into the cloud on its digital blog Continue Reading

By

• Clare McDonald, Business Editor

MoD shells out £1.5bn on two IT contracts

The Ministry of Defence (MoD) signs two IT contracts costing more than £1bn, which it hopes will save money over the next 10 years Continue Reading

By

• Clare McDonald, Business Editor

BT Group's first-quarter results buoyed by superfast broadband and mobile demand

BT Group's first-quarter results highlight successes in superfast broadband and mobile divisions, but analyst warns of challenging times to come Continue Reading

By

• Caroline Donnelly, Senior Editor, UK

MPs examine visa rules over immigration for software and digital skills

Home Affairs committee launches an inquiry after the number of skilled worker visas issued reached its monthly cap for the first time Continue Reading

By

• Bryan Glick, Editor in chief

SaaS criteria to track for business outcomes

Organisations should evolve their SaaS selection criteria to focus on newer metrics that are better indicators of supplier performance Continue Reading

By

• Liz Herbert

Software project will save Ford tens of millions a year in car repair bills

Car maker Ford is rolling out sophisticated warranty software to 12,000 dealers worldwide in a project that is expected to bring rapid financial returns Continue Reading

By

• Bill Goodwin, Computer Weekly

IBM steps up open-source cloud commitment to developers

Big Blue has unveiled several open-source initiatives geared towards helping developers make cloud apps Continue Reading

By

• Caroline Donnelly, Senior Editor, UK

Salesforce eager to support startup culture sweeping Europe

Salesforce’s head of startup relations shares why it’s partnered with accelerator Startupbootcamp Continue Reading

By

• Kayleigh Bateman, Computer Weekly

Software audits cut government IT bill by £85m in 2014/15

Annual accounts for the government purchasing agency show at least £220m in technology related savings Continue Reading

By

• Bryan Glick, Editor in chief

The obstacles to software-as-a-service adoption in banking

Security tops the reasons why banks don't use software as a service for banking-specific applications Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Vodafone scheme to help SMEs get online

Vodafone is to trial a series of digital workshops for SMEs aimed at equipping them with a stronger online presence Continue Reading

By

• Alex Scroxton, Security Editor

BA opens up API on flight information

British Airways offers an open application programming interface (API) for flight information to encourage developers to create value-added travel applications Continue Reading

By

• Cliff Saran, Managing Editor

Rolls-Royce signs up to supercomputing on-demand from HPC Midlands

Rolls-Royce is the first company to sign up to a supercomputing brokerage scheme, giving it access to £60m worth of high-performance computing Continue Reading

By

• Cliff Saran, Managing Editor

How Deutsche Telekom plans to challenge AWS and Google in the cloud

German telco Deutsche Telekom wants to evolve into the public cloud and plans to beat sector giants such as Amazon and Google at their own game Continue Reading

By

• Anne Morris

TNT continues outsourcing push

TNT continues to outsource as it strives to free up resources to focus on its core competency, signing a five-year BPO deal with Accenture Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Metropolitan Police picks Innopsis to lead network procurement

London’s Metropolitan Police Service signs public-sector networking association Innopsis to lead engagement on network procurement Continue Reading

By

• Alex Scroxton, Security Editor

NHS IT system for GP data upload slammed for delays and overspend

National Audit Office report highlights problems that led to four-year delay and a system that did not work when completed Continue Reading

By

• Bryan Glick, Editor in chief

Accenture uses Avanade cloud for NHSmail

Accenture to deploy a cloud-based email system for NHS staff using a combination of Microsoft software and Avanade cloud technology Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Post Office signs IBM for IT overhaul

MP James Bridgen reveals the Post Office intends to outsource an IT transformation to IBM as part of its drive to serve customers using modern technology Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Finland's Tieto buys Norwegian enterprise software company

Tieto acqures Software Innovation to boost its business in Norway Continue Reading

By

• David Nikel

Top suppliers as UK software and services market approaches £50bn

The top five software and IT services firms in the UK are Capita, HP, IBM, Capgemini and Accenture, according to the latest figures from TechMarketView Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Windows Server 2003 end of support: Five options to choose from

Support for Microsoft Windows Server 2003 ends in July. Should you upgrade to a newer version of the operating system or choose an alternative? Continue Reading

By

• Cliff Saran, Managing Editor

Case study: Model railway company Hornby overhauls payments with Braintree

Hornby’s head of digital strategy explains how the firm chose Braintree as its online payments platform following its website migration last year Continue Reading

By

• Clare McDonald, Business Editor

Box ties up with IBM to boost enterprise credibility and global reach

IBM and Box have forged a global partnership to integrate their existing products and services, and develop new ones for secure collaboration Continue Reading

By

• Cliff Saran, Managing Editor

Waitrose uses ServiceNow for business continuity planning

Luxury retail brand Waitrose deploys ServiceNow to cope with business continuity across its supply chain Continue Reading

By

• Clare McDonald, Business Editor

CIO interview: Rovio Entertainment's Kalle Alppi believes IT staff should be embedded in business

The CIO at the company behind Angry Birds talks about running global IT with only five permanent staff Continue Reading

By

• Eeva Haaramo

How to write supplier contracts for agile software development

Typical supplier contracts are not suited to agile software projects where there is no requirements specification – so what should IT leaders do? Continue Reading

By

• Adam Bernstein

Royal Bank of Scotland goes back to 1970s values with big data

RBS, once the world's largest bank, is using analytics technology to go back to the era of personal customer service Continue Reading

By

• Bill Goodwin, Computer Weekly

Wipro contemplates £1bn acquisition of UK outsourcer Equiniti

Wipro is reported to be considering the acquisition of UK business process outsourcing company Equiniti Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

OnApp helps small public cloud firms take on AWS, Google and Microsoft

The OnApp Federation marketplace will help smaller firms compete more effectively with the public cloud giants, it is claimed Continue Reading

By

• Caroline Donnelly, Senior Editor, UK

Case study: What the enterprise can learn from Etsy's DevOps strategy

Jon Cowie, operations engineer at online marketplace Etsy, advises enterprises on how to develop a DevOps-friendly business culture Continue Reading

By

• Caroline Donnelly, Senior Editor, UK

Europe’s startups should collaborate like Silicon Valley firms

Europe should take a leaf out of Silicon Valley’s book on openness and collaboration, according to speakers at Startup Village 2015 Continue Reading

By

• Kayleigh Bateman, Computer Weekly

John Lewis incubator sees first round of second-year pitches

More than 20 startups have presented their pitches to John Lewis executives in the first round of this year’s Jlab accelerator Continue Reading

By

• Clare McDonald, Business Editor

HMRC looks for transformation partner ahead of Aspire end

HMRC is seeking transformational help ahead of the demise of its Aspire contract in 2017. Continue Reading

By

• Clare McDonald, Business Editor

VMware puts network virtualisation to work in McAfee environments

VMware announces an integrated system to automate distribution and enforcement of McAfee’s network security platform using its NSX network virtualisation system Continue Reading

By

• Alex Scroxton, Security Editor

Sourcing must adapt to digital business goals, says Gartner

Businesses need to change their sourcing strategies if they are to keep pace with the digital revolution, says analyst organisation Gartner Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

CIO interview: Billie Laidlaw, RSPCA

RSPCA CIO Billie Laidlaw explains how the charity's cloud-first approach to IT procurement benefits the animals in its care Continue Reading

By

• Caroline Donnelly, Senior Editor, UK

NetApp launches AltaVault hybrid cloud backup appliance family

NetApp repackages the SteelStore hybrid cloud backup appliances it bought from Riverbed as AltaVault physical, virtual and cloud products Continue Reading

By

• Antony Adshead, Storage Editor

Using green computing for improving energy efficiency guide

Green computing is no longer just a white-wash expression, as government schemes like the Carbon Reduction Commitment (CRC) scheme, the Climate Change Agreement (CCA) or the European Union Emission Trading Scheme (EU ETS), are encouraging companies to revaluate their use of IT resources. Finding new ways of improving energy efficiency is no longer a boardroom discussion, but a reality for many UK businesses. This guide has been designed to help you improve overall energy efficiency, within the IT department, and implement the right green technology for your business. This green technology guide covers green computing, government legislation and energy efficiency. Continue Reading

CIF cloud certification scheme wins European Commission's backing

Cloud Industry Forum's Code of Practice has been added to European list of trusted certification schemes Continue Reading

By

• Caroline Donnelly, Senior Editor, UK

EMC plots managed cloud push with $1.2bn deal to acquire Virtustream

Storage giant claims latest purchase will reinforce its hybrid cloud proposition for enterprises Continue Reading

By

• Caroline Donnelly, Senior Editor, UK

Microservices and DevOps are changing software development

In this week's Computer Weekly, we talk to Hailo about its software development approach, which sees the taxi app use microservices and DevOps techniques. We hear from users of OpenStack, the open source cloud software, about how they are building digital businesses. And our buyer's guide looks at customer experience management. Read the issue now. Continue Reading

CIO interview: Myron Hrycyk, CIO, Severn Trent Water

Severn Trent water company is working on technology initiatives to lower bills and improve customer service Continue Reading

By

• Angelica Mari

CIO interview: Austerity drives joined-up council IT with Force.com

Peterborough has become a big user of software-as-a-service for council services. We speak to its IT head Continue Reading

By

• Cliff Saran, Managing Editor

G.fast ultrafast broadband test lab opens in Swansea

BT kicks off trials of G.fast broadband technology in Swansea and opens a new test lab for startups Continue Reading

By

• Alex Scroxton, Security Editor

Government cloud adoption hit by ongoing legacy tech investments

IT supplier Eduserv wants government departments banned from investing in legacy tech to drive up cloud adoption Continue Reading

By

• Caroline Donnelly, Senior Editor, UK

Vodafone returns to quarterly revenue growth

A minute rise in quarterly sales gives mobile network operator Vodafone hope that its financial situation is now stabilising Continue Reading

By

• Alex Scroxton, Security Editor

Reflect Digital founder shares road to success

Founder of Kent-based digital agency shares her journey from a £3k business to £500k Continue Reading

By

• Kayleigh Bateman, Computer Weekly

Google slashes public cloud prices to undercut rivals

Google cuts cost of its public cloud services to pass on hardware savings in line with Moore's Law Continue Reading

By

• Caroline Donnelly, Senior Editor, UK

Joanna Shields appointed junior minister

Former Tech City CEO Joanna Shields appointed parliamentary under secretary of state at the Department for Culture, Media and Sport Continue Reading

By

• Clare McDonald, Business Editor

Former nurse’s career blighted after blowing whistle on IT problems

Southwark's continuing care database included names of patients who had been dead for several years, a tribunal is told Continue Reading

By

• Julia Gregory and Bill Goodwin

PSNGB rebrands to drive information sharing across PSN

PSNGB, the trade association set up to promote the Public Services Network, rebrands itself as Innopsis and says its work is far from over Continue Reading

By

• Alex Scroxton, Security Editor

EMC predicts return to double-digit sales growth

Storage giant's EMEA chief claims downbeat first quarter results are as bad as things will get for EMC, and that normal service will soon resume Continue Reading

By

• Caroline Donnelly, Senior Editor, UK

CW Europe – May 2015 Edition

In this issue, CW Europe's security editor investigates whether the legislation could strangle Europe's productivity and whether businesses see the regulations as a burden. Continue Reading

Manila breaks India top six in outsourcing index

The Philippines challenges India as a destination for outsourcing in Tholons Top 100 report Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

CIO interview: Darrell Stein, vice-president of information systems at Reckitt Benckiser

Seven months after taking charge of IT at Reckitt Benckiser, Darrell Stein is pushing ahead with a strategy to increase digital revenues Continue Reading

By

• Angelica Mari

Brewer Marston’s ISP upgrades core network with SSE

Marston’s house networking unit Marston’s Telecoms rolls out a resilient nationwide network to accommodate demand for its managed services offering Continue Reading

By

• Alex Scroxton, Security Editor

Captive IT centre boosts competitiveness at Danske Bank in Denmark

In 2014, Denmark's Danske Bank announced plans for its own captive centre in Bangalore and is now finalising the move to in-house IT delivery Continue Reading

By

• Eeva Haaramo

Datacentre PUE: Who's keeping score?

With datacentre operators under increased competitive pressure to cut their PUE scores, are their ratings really all they seem? Continue Reading

By

• Caroline Donnelly, Senior Editor, UK

Amazon first-quarter results value Amazon Web Services at $5bn

Amazon's Q1 results confirm Amazon Web Services – AWS – as its most profitable business, valuing the cloud services provider at $5bn Continue Reading

By

• Caroline Donnelly, Senior Editor, UK

Changing IT trends power banking in Norway

Norway's banking system is undergoing a seismic shift in technology as the country aims for a fully digitised society Continue Reading

By

• David Nikel

ISG blames UK general election for fall in outsourcing value

A lull in UK outsourcing activity in the run-up to the election caused a 25% drop in spending across the Emea region in Q1 2015, claims ISG Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

UK startups facing too many challenges, say entrepreneurs

Startups need more support if London’s digital economy is to develop, according to business leaders at Westminster Policy Forum Continue Reading

By

• Kayleigh Bateman, Computer Weekly

Accenture chosen to run NHS email service

The NHS email service is to be provided by Accenture, after the IT services firm was announced as the preferred bidder by HSCIC Continue Reading

By

• Bryan Glick, Editor in chief

Equinix opens new Slough datacentre to answer CIO cloud demands

Equinix's UK MD explains why its chosen to increase its datacentre footprint once more in Slough Continue Reading

By

• Caroline Donnelly, Senior Editor, UK

Solihull Council's datacentre plans slammed by G-Cloud champions

Solihull Council is building a new datacentre with 10-20 years of capacity, much to the chagrin of industry watchers Continue Reading

By

• Caroline Donnelly, Senior Editor, UK

SSE hooks up Manchester datacentres with 10Gbps connectivity

SSE Enterprise Telecoms launches Manchester Lightnow, a high-capacity optical network service connecting a number of datacentre facilities Continue Reading

By

• Alex Scroxton, Security Editor

Rio Tinto to put IT systems in the cloud

Mining giant Rio Tinto is moving IT systems into the public cloud as part of a transformation agreement with Accenture Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Indian outsourcing is booming in the Nordic countries

Headlines about Indian IT service providers securing high-profile outsourcing deals in the Nordics have become commonplace Continue Reading

By

• Eeva Haaramo

Strong dollar may shift server upgrades off-premise

The strong US dollar will influence how CIOs spend their 2015 IT budgets. Server price hikes may drive spending to the cloud Continue Reading

By

• Cliff Saran, Managing Editor

Exit checks system for UK borders finally goes live

The Home Office launches a system for making exit checks of travellers at UK borders, following the scrapped e-Borders programme Continue Reading

By

• Bryan Glick, Editor in chief

CW Europe - April 2015 Edition

With the datacentre industry a major consumer of non-renewable energy, it continues to come under fire from environmental campaigners and users to clean up its act. In this issue of CW Europe, Computer Weekly datacentre editor Caroline Donnelly investigates energy-efficient Europe and how the technology industry is keeping the continent clean. Continue Reading

UBS innovation lab moves into Level39

Level39 will host the UBS innovation lab to support fintech startups Continue Reading

By

• Kayleigh Bateman, Computer Weekly

Foods manufacturer ConAgra expects to save $5m a year with data analytics

Food manufacturer ConAgra Foods is using data analytics technology to improve how it makes decisions about hiring and deploying its workforce Continue Reading

By

• Bill Goodwin, Computer Weekly

Brecon Beacons National Park soups up staff comms with Unify

Brecon Beacons National Park Authority deploys Unify’s OpenScape voice technology to keep remote staff and home workers in touch Continue Reading

By

• Alex Scroxton, Security Editor

Interoute bags private equity funding to support datacentre growth

Cloud services giant plans to use private equity funding to support its M&A activity and push ahead with its datacentre growth plans Continue Reading

By

• Caroline Donnelly, Senior Editor, UK

AWS gets EU approval for data replication outside of Europe

The European Union Data Protection Authorities has approved Amazon Web Services’ Data Processing Agreement Continue Reading

By

• Cliff Saran, Managing Editor

Sky Italia looks to the cloud for better customer experience

Sky Italia “remakes” its customer acquisition, customer service and change order management processes using cloud Continue Reading

By

• Anne Morris

KPMG teams up with Microsoft to boost enterprise cloud adoption

Advisory firm to draw on Microsoft technologies to deliver cloud-based data analytics, and business transformation services to clients Continue Reading

By

• Caroline Donnelly, Senior Editor, UK

NHS announces £78m technology fund for health and social care providers

The NHS will give £78m integrated digital care funding to health and social care providers in 2015 to help them invest in technology Continue Reading

By

• Clare McDonald, Business Editor

National Police ICT Company operational after four years of wrangling

The national Police ICT Company is operational and aims to save £465m a year – nearly four years after Theresa May proposed its creation Continue Reading

By

• Bryan Glick, Editor in chief

UK government pays £150m to Raytheon to settle e-Borders dispute

UK government agrees to pay Raytheon £150m to settle dispute over the cancellation of e-Borders contract Continue Reading

By

• Bryan Glick, Editor in chief

Talk Talk moves HR systems to cloud

Managers now have accurate information on their workforce numbers, salary and overtime costs Continue Reading

By

• Bill Goodwin, Computer Weekly

Nordics' Glenna research cloud project underway

Researchers in the Nordics will soon enjoy a new cloud infrastructure from which to share systems and resources Continue Reading

By

• David Nikel