IT services and outsourcing
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News
27 Mar 2024
UK regional science and tech startups grew in 2023
Globally there is still a post-pandemic funding slump, but UK startups in regions such as Wales and Yorkshire grew private sector investment in 2023 Continue Reading
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News
26 Mar 2024
How SAP is infusing AI into its business applications
SAP’s chief artificial intelligence officer, Philipp Herzig, outlines the company’s approach towards AI and how it is making the technology more accessible to customers Continue Reading
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News
21 Nov 2016
Foot Locker to roll out ‘best fit’ recruitment software after productivity hike
Sports retailer to adopt online software to identify best job candidates after its use led to double-digit rise in team performance in US stores Continue Reading
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News
18 Nov 2016
HCL completes integration of Volvo Group IT services
Deal sees 2,560 Volvo Group staff transferred to HCL, bringing mainframe expertise to Indian IT services firm Continue Reading
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News
17 Nov 2016
Telenor IoT strategy required core software change
Norwegian telco is expanding its internet of things business, which packages all the components its customers require to offer IoT-based services Continue Reading
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E-Zine
17 Nov 2016
CW Benelux: Mobile payments boom
In this quarter’s CW Benelux, we look at how a combination of the right technology and consumer acceptance is driving mobile commerce in the Netherlands. We also hear from the CIO of Brussels Airlines, which is transforming its business digitally through a strategy that links traditional IT with its customers through a digital skin, and the CIO of HR services provider Randstand Group Netherlands, for which technology is becoming crucial in its communication with clients and candidates. Read the issue now. Continue Reading
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News
16 Nov 2016
Hiring cyber security and big data experts named top priority for IT recruiters in 2017
Research suggests IT professionals with expertise in cyber security and big data could find themselves in high demand in 2017 Continue Reading
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E-Zine
15 Nov 2016
Counting the cost of financial cyber crime
In this week’s Computer Weekly, the cyber security of banks is under scrutiny after an attack on Tesco Bank leads to millions lost in fraudulent transactions. Our latest buyer’s guide, on server operating systems, looks at the new features in Windows Server 2016. And Coca-Cola explains how a move to the cloud is helping motivate staff. Read the issue now. Continue Reading
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News
15 Nov 2016
Amber Rudd orders Lauri Love extradition to US to face hacking charges
Engineering student Lauri Love faces trials in three US states and a possible 99-year jail sentence for allegedly hacking into US government computer systems as part of a political protest, despite concerns over his health Continue Reading
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News
09 Nov 2016
Australia’s IFC Logistics virtualises storage to prevent further outages
Australian logistics firm moved to virtualised storage through a managed service after a serious outage Continue Reading
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E-Zine
09 Nov 2016
CW Nordics: Finns turn IT layoffs to their advantage
In this quarter’s CW Nordics, we look at the impact of Nokia layoffs on Finland, and in particular the city of Espoo which is home to both Nokia and Microsoft’s Finnish headquarters. We also look at how Denmark’s Bang & Olufsen is taking control of sales data with cloud-based software. We also hear from Google cloud chief Diane Greene, as well as the CIOs of Norwegian bank DNB, Scandinavian Airlines and Swedish municipality Vara. Read the issue now. Continue Reading
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E-Zine
08 Nov 2016
The march of the robot workers
In this week’s Computer Weekly, we look at how artificial intelligence is being used to automate existing jobs, including roles as varied as IT administrators and customer service agents. Capital One’s European CIO talks about how to create an agile business. And we offer tips on how to deal with an Oracle software audit. Read the issue now. Continue Reading
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News
03 Nov 2016
Climate hackathon aims to use tech to save the planet
London joins cities around the world to seek technology solutions to tackle climate change and help the environment Continue Reading
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News
02 Nov 2016
Coca-Cola cloud project bottles rewards for 25,000 staff
Coca-Cola European Partners, which bottles 15 billion litres of soft drinks each year, is working with an HR technology supplier to develop flexible rewards packages for its 25,000 employees Continue Reading
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News
02 Nov 2016
Unilever puts digital transformation in the hands of IT
The global IT director of digital marketing at Unilever explains how the firm has managed digital transformation by shifting the role of the IT team Continue Reading
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E-Zine
01 Nov 2016
The future of connected cars
In this week’s Computer Weekly, we examine how software is reshaping the car industry, with internet-connected cars presenting challenges and opportunities for the sector. IT suppliers are putting up prices in the UK as the value of the pound falls – we look at the implications. And Eurostar’s digital chief talks about overhauling IT to meet demanding passenger expectations. Read the issue now. Continue Reading
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News
26 Oct 2016
John Lewis chooses three retail tech startups to receive 2016 JLab funding
Department store retailer John Lewis selects three retail tech startups to receive their share of the £200,000 JLab funding pot Continue Reading
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News
25 Oct 2016
Case study: Ocado uses machine learning to help customer services deal with email overload
Ocado's head of data, Dan Nelson, reveals details of how the online grocer is using machine learning to bolster the responsiveness of its customer service teams Continue Reading
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News
25 Oct 2016
How collaboration will feature in the future of digital supermarkets
Morrisons’ new deal with Ocado has helped the supermarket chain expand its online capabilities, but will we see more collaboration between retailers and digital service providers in the future? Continue Reading
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E-Zine
25 Oct 2016
25 years of Linux
In this week’s Computer Weekly, 25 years after Linus Torvalds released the Linux kernel, we look at how the open-source operating system has influenced modern-day IT. Our new buyer’s guide covers the fast growing technology of object storage. And we examine the rise of corporate wireless networking. Read the issue now. Continue Reading
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News
21 Oct 2016
Spotify on benefits of ditching its datacentres and going ‘all-in’ on Google cloud
Spotify’s vice-president of infrastructure opens up about the company’s datacentre downsizing plans, and how taking a multi-cloud to IT consumption would not work for the firm Continue Reading
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News
20 Oct 2016
Diageo opts for additional services centre in Bangalore
Drinks maker Diageo is increasing its footprint in India with a new business services centre in the city of Bangalore. Continue Reading
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E-Zine
20 Oct 2016
Reinventing Bahrain’s Kanoo Group through digital technology
In this quarter’s CW Middle East ezine, we feature the IT journeys of three companies in the region with detailed analysis of recent IT projects that were designed to support business transformation in a changing world. We hear how Bahrain-based conglomerate Kanoo Group is dealing with a company-wide digital transformation, Zahid Group’s biggest-ever IT investment, and how Rotana Hotels is centralising security. Continue Reading
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News
19 Oct 2016
Cloud backup saves data after fire destroys school
Data from The Academy secondary school in the seaside town of Selsey was restored just hours after a fire destroyed most of the premises, thanks to a cloud backup agreement set up a year earlier Continue Reading
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News
19 Oct 2016
Snowden: the IT analyst turned whistleblower who exposed mass surveillance
Oliver Stone's biopic on Edward Snowden reaches the heart of the ethical crisis posed by mass surveillance for the state and ordinary citizens Continue Reading
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News
13 Oct 2016
IT startups suffer from strict, out-of-date Dutch laws
The Netherlands government needs to ensure that legislation enables disruptive technology to flourish Continue Reading
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E-Zine
11 Oct 2016
Leadership bonus – analysing our UK salary survey
In this week’s Computer Weekly, our exclusive UK salary survey shows that IT leaders are benefiting from generous bonuses as technology becomes part of mainstream business. We find out how the internet of things is transforming the railway industry. And the CIO of the Williams Formula One team explains how data analytics is boosting race performance. Continue Reading
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News
11 Oct 2016
IR35 dispute prompts mass walkout of IT contractors from MoD agency
Public sector IT contractors leave UK Hydrographic Office en masse over IR35 clampdown, Computer Weekly understands Continue Reading
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News
04 Oct 2016
Dymaxia: Combining cloud, IoT and wearables to manage the anxiety of autism
Canadian startup Dymaxia explains how it's using cloud, IoT and wearable devices to help autistic people manage anxiety Continue Reading
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News
30 Sep 2016
How IoT can revolutionise running railways
Mobile computing, mobile sensor networks and deep learning are behind French rail operator SNCF’s efficiency drive Continue Reading
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News
29 Sep 2016
NGOs challenge UK and US mass surveillance in human rights court
Privacy International, Liberty and the American Civil Liberties Union are among 10 human rights groups backing a landmark challenge to mass surveillance in the European Court of Human Rights Continue Reading
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News
28 Sep 2016
BlackBerry ends production of mobile phones
Canadian firm to focus on a strategy built around software development, including security and applications, and mobile device management Continue Reading
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E-Zine
27 Sep 2016
Digital knowledge at the British Library
In this week’s Computer Weekly, we find out about the technology plans at the British Library as it aims to store the UK’s printed and digital history. Graph database technology is being used to help improve food safety throughout the supply chain – we examine how it works. And tech leaders tell us how to architect IT infrastructure for moving to the cloud. Read the issue now. Continue Reading
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News
26 Sep 2016
Bangkok Airways takes customer service to the cloud
Airline is the latest Southeast Asian organisation to harness cloud-based software to improve customer services, deploying the Oracle Service Cloud Continue Reading
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News
20 Sep 2016
Essex hospital trust upgrades IT infrastructure
Mid Essex NHS Trust upgrades its storage infrastructure to keep up with increasing volumes of data Continue Reading
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News
20 Sep 2016
Digital Catapult sets up London-wide IoT network
The Digital Catapult is launching a London-wide internet of things network to support digital startups and SMEs as they develop applications and use-cases Continue Reading
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E-Zine
14 Sep 2016
Is Europe a growing datacentre destination?
In this quarter’s issue of CW Europe, we ask whether European datacentres will benefit from the UK’s exit from the EU. As the dust settles on the EU referendum and the new-look US-Europe Privacy Shield data transfer agreement, we look at what it could mean for European datacentre operators. For example, 451 Research issued an advisory note several days after the result of the EU referendum, suggesting operators have slowed or suspended datacentre planning until a clearer idea emerges of how the post-Brexit world will pan out. Continue Reading
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E-Zine
13 Sep 2016
Dell Technologies aims for an intelligent, connected future
In this week’s Computer Weekly, as Dell and EMC complete the largest IT supplier merger in history, we look at the new $74bn company’s strategy and what it means for IT leaders. Our latest buyer’s guide examines a key aspect of cloud – cloud bursting, used for dynamic capacity management. And we assess the latest views on the UK government’s plans for internet surveillance legislation. Read the issue now. Continue Reading
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News
12 Sep 2016
MaidSafe secure internet concept enters testing phase
Scottish internet startup MaidSafe brings its vision for a more private and secure approach to the web a step closer to reality Continue Reading
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News
08 Sep 2016
Insurance brokers count cost of lost business as SSP SaaS platform outage enters second week
SSP confirms to Computer Weekly it has no clear idea when all brokers will be able to continue doing business via its SaaS platform, two weeks on from Solihull datacentre power outage Continue Reading
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Opinion
08 Sep 2016
A new nearshoring game is emerging
Countries selling themselves as nearshore business services locations need to change their sales pitches to avoid becoming like all the other countries doing the same Continue Reading
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News
07 Sep 2016
A quarter of local council procurement policies do not support use of G-Cloud, research shows
Latest research by public sector-focused IT provider Eduserv sheds further light on reasons why local councils have been slow to adopt the G-Cloud procurement framework Continue Reading
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News
02 Sep 2016
Cloud collaboration boosts Cumbria County Council's disaster response abilities
How Cumbria County Council tackled the unsanctioned use of cloud services within its organisation and improved the robustness of its disaster response in face of December 2015's Storm Desmond Continue Reading
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News
01 Sep 2016
Lessons from the Dropbox breach
Dropbox is the latest major company to confirm a data breach, albeit four years old, but – as with all recent data breaches by cloud-based services – it highlights some key security lessons Continue Reading
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E-Zine
31 Aug 2016
CW ASEAN: Small businesses dive into SaaS
In this month’s CW ASEAN, we look at why companies in Southeast Asia are embracing cloud. Increasingly, companies in the region are using the cloud by putting their applications there. Why is the cloud so compelling? What is the profile of these ASEAN companies? And what is it they are choosing to shift to the cloud? Continue Reading
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Feature
31 Aug 2016
Blockchain and the promise of cooperative cloud storage
Blockchain technology allows distributed retention of encrypted data and is at the heart of cooperative cloud storage Continue Reading
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News
30 Aug 2016
Cloud firm Backbone relegates X-IO SAN with Atlantis tiered storage
London-based Backbone uses Atlantis USX as storage virtualisation layer on top of PCIe flash and X-IO and as a stepping stone to hyper-converged infrastructures Continue Reading
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E-Zine
30 Aug 2016
Get protected: The importance of security
It is not uncommon for computer systems to be compromised by a company’s own employees. In this week’s issue we look at the Sage data breach, which highlights the risk every organisation faces from its staff. Staff are often motivated by revenge, but sometimes internal logins can be compromised, enabling hackers to circumvent firewalls. Our CIO interview is TalkTalk’s CTO, Gary Steen, and we have a report from the Intel Developer Forum on the chipmaker’s future plans. Continue Reading
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News
30 Aug 2016
VMware to help enterprises manage AWS, Azure and Google cloud deployments
Virtualisation giant VMware offers enterprises a helping hand with managing multi-cloud environments, spanning AWS, Microsoft Azure and Google Cloud Platform Continue Reading
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News
26 Aug 2016
Rackspace sold to private equity house Apollo Global for $4.3bn
After weeks of speculation about its acquisition status, Rackspace confirms definitive agreement with private equity buyer Continue Reading
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News
24 Aug 2016
London datacentre market enjoys pre-Brexit surge in demand for colocation space
CBRE's pre-Brexit look at the European datacentre market sees London reap the benefits of a surge in demand for colocation space during the second quarter Continue Reading
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E-Zine
23 Aug 2016
Projected gains: Odeon and UCI cinemas adopt hybrid cloud
In this issue, we profile Odeon and UCI Cinemas Group’s use of hybrid cloud as part of a digital transformation programme aimed at enhancing customer experience and staving off competition from on-demand streaming. We also look at the summertime game of musical chairs at the Government Digital Service, and at 50 years of business software. Continue Reading
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E-Zine
10 Aug 2016
CW Nordics: Dealing with digital disruption
The Nordic countries are renowned for being home to thriving tech startup scenes, so it is hardly surprising that IT is a disruptive force in the region. In this quarter’s CW Nordics ezine we look more closely at how the Nordic region is being affected by technology disruption across industry sectors and how organisations are reacting to it. Continue Reading
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News
05 Aug 2016
Rackspace ‘on brink’ of sale to private equity house – report
Reports suggest managed cloud company could be sold in a matter of days, ending its time as a publicly listed company Continue Reading
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News
04 Aug 2016
Singapore’s DBS Bank signs up to Amazon cloud
The latest move in the cloud journey of DBS bank in Singapore is an agreement with Amazon Web Services Continue Reading
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E-Zine
04 Aug 2016
CW ASEAN: August 2016
In this issue of CW ASEAN, we hear from AIA’s CTO on how tech-savvy ASEAN populations are shaking up enterprise IT. Biswa Misra tells CW ASEAN about his role and the particular challenges he faces in winning customers in the young, urban and tech-savvy ASEAN nations. Continue Reading
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E-Zine
02 Aug 2016
Giving fashion a digital makeover
In this week’s Computer Weekly, we find out how one of the UK’s biggest mail order retailers – N Brown, owner of JD Williams and Simply Be – is moving to digital. We examine the growing importance of network function virtualisation and what it means for CIOs. And a year after Microsoft turned Lync into Skype for Business, we assess how the unified communications product is faring. Read the issue now. Continue Reading
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News
02 Aug 2016
Nordic CIO interview: Liv Fiksdahl, DNB
CIO of Norwegian bank tells Computer Weekly how Indian outsourcing partners help her keep costs down and digitise the business Continue Reading
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News
29 Jul 2016
AWS vs Google vs Microsoft: How the enterprise cloud war is hotting up
With Amazon, Google and Microsoft all reporting strong growth on the back of cloud, we take a closer look at how they have achieved it Continue Reading
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News
29 Jul 2016
Mobile and video pay off for Google’s parent company Alphabet
Alphabet ascribes strong second quarter financial results to long-term investments in mobile and video as demand for advertising through these channels increases Continue Reading
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News
28 Jul 2016
Nordic CIO interview: Vesa Erolainen, Pöyry
Doubts were raised when Vesa Erolainen, CIO at Finnish engineering and consulting company Pöyry, outlined his IT transformation plan, but he ended up winning an award for it Continue Reading
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News
28 Jul 2016
Revealed: The battle for GDS – how Whitehall mandarins are trying to carve up digital strategy
Insiders say senior civil servants want to break up the Government Digital Service and return IT to its previous departmental model Continue Reading
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News
28 Jul 2016
Almost 60% of millennials search for jobs through company websites
Research by Monster finds the younger generation react strongly to what they find on an employer’s website when looking for work Continue Reading
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News
27 Jul 2016
Digital Greenwich joins forces with University of Surrey for 5G smart city tests
Collaboration will investigate “smarter” ways to cope with challenges related to transport, health, energy and the built environment Continue Reading
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News
27 Jul 2016
Apple highlights services revenue and future bets as iPhone sales decline
Apple share price up on strong performance in services and investments in augmented reality and artificial intelligence, despite 27% year-on-year decline in quarterly profit Continue Reading
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News
26 Jul 2016
Date set for landmark hearing into EU-US data transfers
Irish court hearing triggered by Austrian law student Max Schrems could have huge implications for EU-US trade and the data privacy rights of millions of EU citizens Continue Reading
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News
25 Jul 2016
Skills shortage and poor IT infrastructure hinder tech adoption by Asean governments
EIU report highlights governments’ desire for better use of data, including cloud access Continue Reading
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News
25 Jul 2016
Estonia seeks UK datacentre to protect citizens' personal data from hackers - report
The Baltic state is reportedly in early stage talks with the UK and Luxembourg governments about setting up a backup site in either country to protect citizens’ data from risk of hackers Continue Reading
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E-Zine
21 Jul 2016
CW Middle East: July-September 2016
In this issue of CW Middle East, we look at how CIOs in the region are formulating their virtualisation strategies as organisations warm to the benefits of cloud computing. Today, virtualisation in the Middle East has gone beyond a shoddy virtual private network (VPN) installed on a desktop, to more sophisticated cloud-based technologies that are enabling a more mobile, more agile workforce. Read the issue now. Continue Reading
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News
20 Jul 2016
Microsoft reports strong quarter driven by cloud
Microsoft reports quarterly profits of $3.12bn, largely driven by the success of its focus on cloud services Continue Reading
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News
18 Jul 2016
French public sector’s never-ending struggle with the cloud
The French government has more hurdles to overcome than many of its European neighbours when it comes to adopting cloud computing services Continue Reading
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News
14 Jul 2016
Chef CTO urges action to prevent DevOps staff burnout
Chef CTO Adam Jacob has called on enterprises to cultivate a supportive working culture to protect DevOps staff from burnout Continue Reading
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Feature
13 Jul 2016
CIO Interview: Graeme Hackland, Williams Martini Racing
Williams Martini Racing CIO Graeme Hackland discusses network infrastructure, data analytics and the future for wearable tech and augmented reality in Formula 1 motor racing Continue Reading
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News
12 Jul 2016
Standard Chartered takes global delivery network to next level
Bank to invest $3bn in global delivery network, with particular focus on scaling up Malaysian centre Continue Reading
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News
11 Jul 2016
Case study: Odeon goes to hybrid cloud for digital transformation
Odeon cinema chain reveals how it is using hybrid cloud to power its digital transformation and tackle competitive threats Continue Reading
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News
11 Jul 2016
DWP trials blockchain technology for benefit payments
The Department for Work and Pensions (DWP) trials blockchain's distributed ledger technology, with benefit claimants using a mobile app to track welfare payments Continue Reading
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Feature
11 Jul 2016
Make fictional expense claims a thing of the past
Some executives think that travel and entertainment (T&E) expense claims are a licence to practise their creative fiction skills Continue Reading
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Feature
08 Jul 2016
CW@50: A history of IT outsourcing
Computer Weekly looks at where and when IT outsourcing was invented and considers the changes the sector has gone through since Continue Reading
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News
08 Jul 2016
New Jersey turns to technology to keep offenders out of jail
New Jersey is developing criminal justice applications that will save offenders from spending years in jail before their cases are heard Continue Reading
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News
08 Jul 2016
McLaren-Honda rebuilds network platform on NTT foundations
McLaren-Honda Formula 1 team embarks on three-year technology partnership with NTT Communications Continue Reading
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News
07 Jul 2016
The challenges facing social tech and what will tackle them
As part of the Cast launch event, government, corporate and social tech representatives discussed some of the challenges facing social tech and how we can grow tech for good initiatives Continue Reading
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News
07 Jul 2016
Amazon.com CTO cautions enterprises against underestimating value of test and development
Speaking at the AWS Summit in London, Amazon.com CTO hits out at legacy suppliers and urges enterprises to get experimental to protect themselves against competitive threats Continue Reading
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News
07 Jul 2016
Saudi Telecom Company leads nation’s transformation agenda
Saudi Telecom Company and its technology partners support the Kingdom of Saudi Arabia’s drive into digital public services Continue Reading
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News
06 Jul 2016
Lufthansa IT services arm transforms to meet customer demands
IT supplier Lufthansa Systems is changing its business model as its airline customers invest in digital technologies Continue Reading
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Feature
05 Jul 2016
Overcoming the scale-up challenge of enterprise DevOps adoption
CIOs and IT leaders share their advice on what enterprises can do to accelerate the spread of DevOps within their organisations Continue Reading
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News
05 Jul 2016
Nordic CIO interview: Tore Burheim, University of Bergen
IT director of Norwegian university tells Computer Weekly about digitising education and creating co-operative clusters Continue Reading
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E-Zine
05 Jul 2016
How will UK IT adapt after Brexit?
In this week’s Computer Weekly, as the aftershocks continue from the UK’s decision to leave the European Union, we look at the implications and challenges for the UK technology community. Our latest buyer’s guide examines expense management software. And IT leaders discuss ethics in IT and debate the question – can you trust your technology? Read the issue now. Continue Reading
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News
04 Jul 2016
Thailand’s TMB Bank modernises IT through the cloud
Bank used a move to Office 365 as a starting point for its transformation into a cloud-first organisation Continue Reading
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News
04 Jul 2016
Facilities firm ISS picks IBM Watson IoT to manage client sites
Danish outsourcing and services firm signs new deal with IBM to use Watson’s internet of things capabilities to better manage its clients’ properties Continue Reading
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News
30 Jun 2016
Five retail-based startups head for 2016 Jlab incubator
Five of the 23 startups that pitched for a place on John Lewis’s 2016 startup programme will be spending the summer in the retailer’s Jlab accelerator Continue Reading
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News
29 Jun 2016
Brexit: Datacentre investments set to slow as economic stability concerns hit CIOs
As the economic uncertainty around Brexit continues, CIOs may put new datacentre investments on hiatus, warns analyst Continue Reading
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Photo Story
22 Jun 2016
Most influential women in UK IT: Rising Stars 2016
Read about the judge's choice for the 2016 Computer Weekly most influential women in UK IT Rising Stars Continue Reading
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News
17 Jun 2016
Hays Recruitment service desk project is all gain and no pain
The firm was attracted by the many benefits of a cloud-based service desk, but chief among them was the low risk involved in implementation Continue Reading
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Feature
15 Jun 2016
Isle of Man: From seaside getaway to tech startup hub
The Isle of Man government is stepping up efforts to position itself as the low-tax jurisdiction of choice for the startup community. But what's it like to do business there? Continue Reading
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News
13 Jun 2016
Technology key to supporting World Expo 2020 in Dubai
Businesses in Dubai need to get ready for the expected boost in demand that will come with the World Expo exhibition to be held in the city in 2020 Continue Reading
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News
02 Jun 2016
LogMeIn customers complain over price hikes and contract renewals
Remote management supplier denies not notifying customers about impending price rises and renewal dates, as end-user complaints mount Continue Reading
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News
01 Jun 2016
MPs’ private emails are routinely accessed by GCHQ
Computer Weekly investigation reveals the extent of interception of MPs’ and peers’ email communications and data Continue Reading
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Feature
01 Jun 2016
It makes sense to go hyperscale/hyper-converged
Hyperscale computing and storage are the norm for web giants. Hyper-converged scenarios make it possible for small and medium-sized enterprises to gain the advantages of combined server/storage nodes Continue Reading
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Feature
27 May 2016
How to build your own IoT with Azure
Microsoft’s Azure cloud platform has gone well beyond mere virtual machines and orchestrated workflows. It can now also power internet of things applications Continue Reading
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News
27 May 2016
Bristol Water outsources IT as business model transforms
Bristol Water outsources IT to Wipro to support it through a period of transformation to its operating model Continue Reading
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Feature
25 May 2016
An overview of cloud customer relationship management
Businesses are confident about buying customer relationship management (CRM) software as a cloud-based service. Computer Weekly looks at the main players Continue Reading
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Feature
24 May 2016
UK startups seek to lead the world in smart city technologies
Government trade mission to south-east Asia helps UK startups to target the region’s growing smart city projects Continue Reading