IT services and outsourcing

ServiceNow powers Royal Mail multi-sourcing

As part of its £500m IT transformation, Royal Mail has deployed ServiceNow to manage new suppliers Continue Reading

By

• Cliff Saran, Managing Editor

CIO interview: Olivier Smith, head of IT at Sweden's Hi3G Access

The IT department at Swedish telco Hi3G is on a mission to a utopian planet, with Olivier Smith at the controls Continue Reading

By

• Jenny Stadigs

GDS payments platform Gov.uk Pay to start taking real payments

GDS launches beta version of payment system that aims to provide standardised electronic payments for public services Continue Reading

By

• Lis Evenstad

TfL appoints 12 companies for IT systems framework

Capita, CSC, Atos and CGI are among the firms on TfL’s IT systems framework contract, which is worth between £80m and £95m Continue Reading

By

• Lis Evenstad

VMware reacts to the cloud and containerisation

At VMworld Europe, VMware restates products and roadmap visions that see it react to the perceived inevitability of the cloud, while also getting a grip on containers Continue Reading

By

• Antony Adshead, Storage Editor

Europe's data privacy shake-up

In this week's Computer Weekly, after the European Court of Justice ruled the Safe Harbour agreement invalid, we assess the implications for transatlantic data protection. We find out why DVLA has brought its IT back in-house after a 13-year outsourcing deal. And we look at the role of IT in cutting costs in the NHS. Read the issue now. Continue Reading

EU Data Protection Regulation: What the EC legislation means for cloud providers

With the European Commission's data protection rules set to drop before 2016, take a look at what the changes mean for the cloud and datacentre community Continue Reading

By

• Caroline Donnelly, Senior Editor, UK

Finnair selects IBM for cloud transformation

Finnish airline outsources IT transformation to IBM as it moves to introduce digital services to customers Continue Reading

By

• Eeva Haaramo

Gloucester City Council extends Civica IT outsourcing deal

The council’s outsourcing deal with Civica will not end until October 2021, as it signs a three-year extension contract Continue Reading

By

• Lis Evenstad

Ford uses space robot communications to serve connected cars

Ford collaborates with St Petersburg State Polytechnic University in Russia to develop car communications using technology designed for space robotics Continue Reading

By

• Alex Scroxton, Security Editor

Hundreds of Evry staff in the Nordics to move to IBM in billion-dollar IT outsourcing deal

Around 600 Evry staff in the Nordics are to move to IBM in $1bn IT outsourcing deal that sees the firm hand over its IT infrastructure for the next 10 years Continue Reading

By

• David Nikel

Workday seeks growth, not profit, as it expands in Europe

Cloud services company Workday is setting its sights on growth as it expands from cloud HR, to finance, learning and analytics Continue Reading

By

• Bill Goodwin, Computer Weekly

DVLA brings IT back in-house after decades of outsourcing

After the DVLA's two-year project to bring its IT back in-house, its outsourcing strategy – set up during the Thatcher years – came to an end in September 2015 Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

What to consider when IT outsourcing contracts come up for renewal

Outsourcing contracts worth billions of pounds come up for renewal over the next few years – but unprecedented industry change complicates the CIO's decision Continue Reading

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• Karl Flinders, Chief reporter and senior editor EMEA

IT added to list of essential services to protect insolvent companies

Changes to legislation mean IT suppliers can no longer switch off services when a customer in financial trouble is unable to pay Continue Reading

By

• Adam Bernstein

JLab’s 2015 startups explain how the accelerator has helped them

Finalists of the John Lewis JLab accelerator explain what experience they have gained on the programme Continue Reading

By

• Clare McDonald, Business Editor

Free energy from radio waves could power the internet of things

A pocket-sized pollution monitor is one of the first applications to use free energy from Wi-Fi and mobile phone signals Continue Reading

By

• Bill Goodwin, Computer Weekly

Accenture spends €25m on European centre in Dublin

Accenture will open a European technology hub in Dublin that will recruit 200 people and focus on modern technologies Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Universal Credit digital service moves into the cloud

New system under trial in south London has been migrated to an IaaS platform ready for further roll-out Continue Reading

By

• Bryan Glick, Editor in chief

US diplomats warn of economic dangers of scrapping Safe Harbour Agreement

European Court of Justice confirms judgement on the future of the US Safe Harbour Agreement will be made public on 6 October Continue Reading

By

• Caroline Donnelly, Senior Editor, UK

CIO interview: Daniel Marion, head of ICT at Uefa

Football might be Uefa's core business, but without IT and the cloud that underpins it, the company's commercial activities would not function Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Apple's Irish datacentre build hit by possible planning permission appeal delay

A "valid appeal" has reportedly been raised in response to Galway County Council's decision to grant conditional planning permission for Apple's Irish datacentre build Continue Reading

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• Caroline Donnelly, Senior Editor, UK

Keeping app pirates at bay

In this week's Computer Weekly, we look at how digital piracy is affecting app developers – and what they can do about it. The man behind the controversial NHS Care.data project has quit – what will it mean for the troubled programme? And we find out how digital disruption is affecting the insurance market. Read the issue now. Continue Reading

Government Digital Service readies for change as its chief Mike Bracken prepares to leave

GDS is setting up executive training for senior civil servants and looking to work closely with departments to continue the digital transformation of Whitehall Continue Reading

By

• Bryan Glick, Editor in chief

Inside Taiwan: The engine room of the internet of things

Computer Weekly travelled to Taiwan to meet some of the tech companies that are quietly laying the foundations for the internet of things Continue Reading

By

• Alex Scroxton, Security Editor

BT platforms streamline UCC deployments for Microsoft and Cisco users

BT introduces new cloud unified comms and collaboration clouds to support Microsoft and Cisco environments Continue Reading

By

• Alex Scroxton, Security Editor

Telcos could help drive cloud services into SMEs, says report

A study commissioned by cloud services marketplaces provider BCSG says telcos are a natural route to market for SME cloud services Continue Reading

By

• Alex Scroxton, Security Editor

Worldwide Skype outage finally fixed

Microsoft-owned messaging service's technical difficulties have now been resolved, after users flooded social networking sites with downtime reports Continue Reading

By

• Caroline Donnelly, Senior Editor, UK

DVLA looking for new CIO after completing major insourcing project

The DVLA is looking for a new CIO as incumbent Iain Patterson completes major insourcing projects and moves back to Cabinet Office Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

MPs launch inquiry into the UK's digital economy

Business, Innovation and Skills Committee investigation will examine the challenges facing digital industries Continue Reading

By

• Bryan Glick, Editor in chief

How cloud technology helps kittens

In this week's Computer Weekly, we talk to the CIO at the UK's leading animal charity, the RSPCA, about how her cloud-first strategy is helping animal welfare. Microsoft is ending support for older version of Internet Explorer – we assess the implications. And we ask the experts about the best practice in mobile security. Read the issue now. Continue Reading

Defence minister Michael Fallon promises increased MOD spending with SMEs

Opening up the Ministry of Defence (MOD) supply chain to access SME innovation is vital to meet its technology needs, says secretary for defence Michael Fallon Continue Reading

By

• Lis Evenstad

Case study: Philips takes agile approach to building bridges between business and IT

Dutch technology giant talks up the success of its attempts to embrace agile IT delivery methods, and how it's shaping future customer engagements Continue Reading

By

• Caroline Donnelly, Senior Editor, UK

Organisations in Asean countries adopt hybrid cloud approach

While developed economies such as Singapore are emulating the rapid take-up of other Asian nations, many other Asean organsiations are taking longer Continue Reading

By

• Tao Ai Lei

Tennis governing body ATP outsources digital development

The men's world tennis governing body, the ATP, signs Infosys to help it use digital technology to better engage fans and players Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

UK CIOs lament lack of IT support for cloud services

Research from ElasticHosts suggests most cloud users are unhappy with the level of tech support they receive from their providers Continue Reading

By

• Caroline Donnelly, Senior Editor, UK

Why Pegasystems' CEO, Alan Trefler, has learned to think smaller

Pegasystems has made its name supplying CRM, analytics and case management software to the world's largest companies. Now CEO Alan Trefler plans to use cloud computing to broaden Pega's appeal Continue Reading

By

• Bill Goodwin, Computer Weekly

Many firms not getting to grips with third-party data security risk

Supply chain data security risk is pervasive, but being unable to deal with it is down to basic failings, says a cyber risk expert Continue Reading

By

• Warwick Ashford, Senior analyst

Life’s a breach: How to handle the press after a hacking attack

Emily Dent, specialist in crisis PR, offers some advice to organisations that unexpectedly find themselves in the headlines Continue Reading

By

• Emily Dent

Cloud storage service Wuala to close in November

Seagate-owned cloud storage player confirms its closure and gives users three months' notice to remove their data from its servers Continue Reading

By

• Caroline Donnelly, Senior Editor, UK

IaaS providers pin hopes on spending cut reprieve for G-Cloud 7

G-Cloud suppliers are calling on the government to step up, rather than scale back, investment in the framework as spending cuts loom Continue Reading

By

• Caroline Donnelly, Senior Editor, UK

Netflix shuts down final datacentre to go all-in on public cloud

Netflix is gearing up for the closure of its final datacentre, as it makes good on its earlier pledge to move more of its IT infrastructure to the public cloud Continue Reading

By

• Caroline Donnelly, Senior Editor, UK

Hootsuite moves social media management toolkit to IBM Softlayer cloud

Social media management dashboard maker shifts App Directory to IBM cloud Continue Reading

By

• Caroline Donnelly, Senior Editor, UK

Case study: Open University uses Microsoft Azure to create course content clearance hub

The Open University recently scooped the award for Best Cloud Project at the CW European User Awards, and here's why Continue Reading

By

• Caroline Donnelly, Senior Editor, UK

Autoglass moves to cloud-based IT infrastructure

Autoglass has signed a 10-year outsourcing deal with US supplier CSC that will see its IT infrastructure move into the cloud Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

HMRC to transfer 250 Capgemini staff in-house ready for Aspire contract end

HMRC’s Aspire outsourcing contract will be replaced by slowly bringing staff in-house to give the department more control over IT Continue Reading

By

• Clare McDonald, Business Editor

Court rules Tata Consultancy Services did not discriminate against UK man

After a year of legal wranglings, a UK tribunal has ruled that Indian IT service provider TCS did not discriminate against a UK man seeking employment with it Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Outsourcing hits record levels in Europe

Outsourcing activity in Europe recovers after a lull in the lead up to the UK general election, with more contracts than ever before Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

HMRC explains plans for moving tax systems to the cloud

HM Revenue & Customs (HMRC) reveals more details of its plan to move tax systems into the cloud on its digital blog Continue Reading

By

• Clare McDonald, Business Editor

MoD shells out £1.5bn on two IT contracts

The Ministry of Defence (MoD) signs two IT contracts costing more than £1bn, which it hopes will save money over the next 10 years Continue Reading

By

• Clare McDonald, Business Editor

BT Group's first-quarter results buoyed by superfast broadband and mobile demand

BT Group's first-quarter results highlight successes in superfast broadband and mobile divisions, but analyst warns of challenging times to come Continue Reading

By

• Caroline Donnelly, Senior Editor, UK

MPs examine visa rules over immigration for software and digital skills

Home Affairs committee launches an inquiry after the number of skilled worker visas issued reached its monthly cap for the first time Continue Reading

By

• Bryan Glick, Editor in chief

SaaS criteria to track for business outcomes

Organisations should evolve their SaaS selection criteria to focus on newer metrics that are better indicators of supplier performance Continue Reading

By

• Liz Herbert

Software project will save Ford tens of millions a year in car repair bills

Car maker Ford is rolling out sophisticated warranty software to 12,000 dealers worldwide in a project that is expected to bring rapid financial returns Continue Reading

By

• Bill Goodwin, Computer Weekly

IBM steps up open-source cloud commitment to developers

Big Blue has unveiled several open-source initiatives geared towards helping developers make cloud apps Continue Reading

By

• Caroline Donnelly, Senior Editor, UK

Salesforce eager to support startup culture sweeping Europe

Salesforce’s head of startup relations shares why it’s partnered with accelerator Startupbootcamp Continue Reading

By

• Kayleigh Bateman, Computer Weekly

Software audits cut government IT bill by £85m in 2014/15

Annual accounts for the government purchasing agency show at least £220m in technology related savings Continue Reading

By

• Bryan Glick, Editor in chief

The obstacles to software-as-a-service adoption in banking

Security tops the reasons why banks don't use software as a service for banking-specific applications Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Vodafone scheme to help SMEs get online

Vodafone is to trial a series of digital workshops for SMEs aimed at equipping them with a stronger online presence Continue Reading

By

• Alex Scroxton, Security Editor

BA opens up API on flight information

British Airways offers an open application programming interface (API) for flight information to encourage developers to create value-added travel applications Continue Reading

By

• Cliff Saran, Managing Editor

Rolls-Royce signs up to supercomputing on-demand from HPC Midlands

Rolls-Royce is the first company to sign up to a supercomputing brokerage scheme, giving it access to £60m worth of high-performance computing Continue Reading

By

• Cliff Saran, Managing Editor

How Deutsche Telekom plans to challenge AWS and Google in the cloud

German telco Deutsche Telekom wants to evolve into the public cloud and plans to beat sector giants such as Amazon and Google at their own game Continue Reading

By

• Anne Morris

TNT continues outsourcing push

TNT continues to outsource as it strives to free up resources to focus on its core competency, signing a five-year BPO deal with Accenture Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Metropolitan Police picks Innopsis to lead network procurement

London’s Metropolitan Police Service signs public-sector networking association Innopsis to lead engagement on network procurement Continue Reading

By

• Alex Scroxton, Security Editor

NHS IT system for GP data upload slammed for delays and overspend

National Audit Office report highlights problems that led to four-year delay and a system that did not work when completed Continue Reading

By

• Bryan Glick, Editor in chief

Accenture uses Avanade cloud for NHSmail

Accenture to deploy a cloud-based email system for NHS staff using a combination of Microsoft software and Avanade cloud technology Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Post Office signs IBM for IT overhaul

MP James Bridgen reveals the Post Office intends to outsource an IT transformation to IBM as part of its drive to serve customers using modern technology Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Finland's Tieto buys Norwegian enterprise software company

Tieto acqures Software Innovation to boost its business in Norway Continue Reading

By

• David Nikel

Top suppliers as UK software and services market approaches £50bn

The top five software and IT services firms in the UK are Capita, HP, IBM, Capgemini and Accenture, according to the latest figures from TechMarketView Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Windows Server 2003 end of support: Five options to choose from

Support for Microsoft Windows Server 2003 ends in July. Should you upgrade to a newer version of the operating system or choose an alternative? Continue Reading

By

• Cliff Saran, Managing Editor

Case study: Model railway company Hornby overhauls payments with Braintree

Hornby’s head of digital strategy explains how the firm chose Braintree as its online payments platform following its website migration last year Continue Reading

By

• Clare McDonald, Business Editor

Box ties up with IBM to boost enterprise credibility and global reach

IBM and Box have forged a global partnership to integrate their existing products and services, and develop new ones for secure collaboration Continue Reading

By

• Cliff Saran, Managing Editor

Waitrose uses ServiceNow for business continuity planning

Luxury retail brand Waitrose deploys ServiceNow to cope with business continuity across its supply chain Continue Reading

By

• Clare McDonald, Business Editor

CIO interview: Rovio Entertainment's Kalle Alppi believes IT staff should be embedded in business

The CIO at the company behind Angry Birds talks about running global IT with only five permanent staff Continue Reading

By

• Eeva Haaramo

How to write supplier contracts for agile software development

Typical supplier contracts are not suited to agile software projects where there is no requirements specification – so what should IT leaders do? Continue Reading

By

• Adam Bernstein

Royal Bank of Scotland goes back to 1970s values with big data

RBS, once the world's largest bank, is using analytics technology to go back to the era of personal customer service Continue Reading

By

• Bill Goodwin, Computer Weekly

Wipro contemplates £1bn acquisition of UK outsourcer Equiniti

Wipro is reported to be considering the acquisition of UK business process outsourcing company Equiniti Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

OnApp helps small public cloud firms take on AWS, Google and Microsoft

The OnApp Federation marketplace will help smaller firms compete more effectively with the public cloud giants, it is claimed Continue Reading

By

• Caroline Donnelly, Senior Editor, UK

Case study: What the enterprise can learn from Etsy's DevOps strategy

Jon Cowie, operations engineer at online marketplace Etsy, advises enterprises on how to develop a DevOps-friendly business culture Continue Reading

By

• Caroline Donnelly, Senior Editor, UK

Europe’s startups should collaborate like Silicon Valley firms

Europe should take a leaf out of Silicon Valley’s book on openness and collaboration, according to speakers at Startup Village 2015 Continue Reading

By

• Kayleigh Bateman, Computer Weekly

John Lewis incubator sees first round of second-year pitches

More than 20 startups have presented their pitches to John Lewis executives in the first round of this year’s Jlab accelerator Continue Reading

By

• Clare McDonald, Business Editor

HMRC looks for transformation partner ahead of Aspire end

HMRC is seeking transformational help ahead of the demise of its Aspire contract in 2017. Continue Reading

By

• Clare McDonald, Business Editor

VMware puts network virtualisation to work in McAfee environments

VMware announces an integrated system to automate distribution and enforcement of McAfee’s network security platform using its NSX network virtualisation system Continue Reading

By

• Alex Scroxton, Security Editor

Sourcing must adapt to digital business goals, says Gartner

Businesses need to change their sourcing strategies if they are to keep pace with the digital revolution, says analyst organisation Gartner Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

CIO interview: Billie Laidlaw, RSPCA

RSPCA CIO Billie Laidlaw explains how the charity's cloud-first approach to IT procurement benefits the animals in its care Continue Reading

By

• Caroline Donnelly, Senior Editor, UK

NetApp launches AltaVault hybrid cloud backup appliance family

NetApp repackages the SteelStore hybrid cloud backup appliances it bought from Riverbed as AltaVault physical, virtual and cloud products Continue Reading

By

• Antony Adshead, Storage Editor

Using green computing for improving energy efficiency guide

Green computing is no longer just a white-wash expression, as government schemes like the Carbon Reduction Commitment (CRC) scheme, the Climate Change Agreement (CCA) or the European Union Emission Trading Scheme (EU ETS), are encouraging companies to revaluate their use of IT resources. Finding new ways of improving energy efficiency is no longer a boardroom discussion, but a reality for many UK businesses. This guide has been designed to help you improve overall energy efficiency, within the IT department, and implement the right green technology for your business. This green technology guide covers green computing, government legislation and energy efficiency. Continue Reading

CIF cloud certification scheme wins European Commission's backing

Cloud Industry Forum's Code of Practice has been added to European list of trusted certification schemes Continue Reading

By

• Caroline Donnelly, Senior Editor, UK

EMC plots managed cloud push with $1.2bn deal to acquire Virtustream

Storage giant claims latest purchase will reinforce its hybrid cloud proposition for enterprises Continue Reading

By

• Caroline Donnelly, Senior Editor, UK

Microservices and DevOps are changing software development

In this week's Computer Weekly, we talk to Hailo about its software development approach, which sees the taxi app use microservices and DevOps techniques. We hear from users of OpenStack, the open source cloud software, about how they are building digital businesses. And our buyer's guide looks at customer experience management. Read the issue now. Continue Reading

CIO interview: Myron Hrycyk, CIO, Severn Trent Water

Severn Trent water company is working on technology initiatives to lower bills and improve customer service Continue Reading

By

• Angelica Mari

CIO interview: Austerity drives joined-up council IT with Force.com

Peterborough has become a big user of software-as-a-service for council services. We speak to its IT head Continue Reading

By

• Cliff Saran, Managing Editor

G.fast ultrafast broadband test lab opens in Swansea

BT kicks off trials of G.fast broadband technology in Swansea and opens a new test lab for startups Continue Reading

By

• Alex Scroxton, Security Editor

Government cloud adoption hit by ongoing legacy tech investments

IT supplier Eduserv wants government departments banned from investing in legacy tech to drive up cloud adoption Continue Reading

By

• Caroline Donnelly, Senior Editor, UK

Vodafone returns to quarterly revenue growth

A minute rise in quarterly sales gives mobile network operator Vodafone hope that its financial situation is now stabilising Continue Reading

By

• Alex Scroxton, Security Editor

Reflect Digital founder shares road to success

Founder of Kent-based digital agency shares her journey from a £3k business to £500k Continue Reading

By

• Kayleigh Bateman, Computer Weekly

Google slashes public cloud prices to undercut rivals

Google cuts cost of its public cloud services to pass on hardware savings in line with Moore's Law Continue Reading

By

• Caroline Donnelly, Senior Editor, UK

Joanna Shields appointed junior minister

Former Tech City CEO Joanna Shields appointed parliamentary under secretary of state at the Department for Culture, Media and Sport Continue Reading

By

• Clare McDonald, Business Editor

Former nurse’s career blighted after blowing whistle on IT problems

Southwark's continuing care database included names of patients who had been dead for several years, a tribunal is told Continue Reading

By

• Julia Gregory and Bill Goodwin

PSNGB rebrands to drive information sharing across PSN

PSNGB, the trade association set up to promote the Public Services Network, rebrands itself as Innopsis and says its work is far from over Continue Reading

By

• Alex Scroxton, Security Editor