Welwyn Hatfield Borough Council has signed a 12-year, £31m IT services deal with Steria to provide ICT, council tax, benefits, customer contact centre, reception and switchboard services.
The partnership will go live in January next year, and aims to improve efficiencies at the council, provide better services for Welwyn Hatfield's 100,000 citizens and ensure a projected saving of £500,000 a year.
Steria aims to improve the quality and efficiency of the council's service delivery, helping to free staff and resources for investment into frontline services. The partnership will provide customers with more choice, greater accessibility and quicker response times, the company said.
The partnership is an industry first for Steria, establishing its first revenues and benefits BPO contract in local government. A total of 68 staff in the customer contact centre, ICT, revenues and benefits departments will transfer to Steria.
The company intends to use its Welwyn Hatfield Council centre of excellence as a hub for a future shared service involving other local authorities in Hertfordshire and beyond.
"The council's key aim is to deliver high quality, value for money services", said Bob Jewell, chief resources officer at Welwyn Hatfield Council. "Steria has a wealth of experience in the sector and really understands the specific needs of a borough council. We're glad to be working with them to ensure we continue to provide excellent quality of services for our citizens."