Websites are the best way for local authorities to cut costs in the face of tightening budgets, according to the Society for Information Technology Management (Socitm).
The upcoming Comprehensive Spending Review will put pressure on councils to lower costs and Soctim, which is the professional association for public sector IT managers, said the best way for authorities to do this is to provide more services through websites.
It said there is potential for significant efficiency gains by moving away from costly face-to-face or phone channels to self-service web channels.
But the society voiced fears that opportunities may be lost because of a lack of corporate engagement with the area, and wants authorities to answer three questions determining their readiness to exploit these opportunities:
- What is the quality of information and services available through your website?
- How willing is the public to use your website?
- How determined is your organisation to get your customers to make the switch?
The research is available in reports published by Socitm over the last six months.