Business class-only airline Silverjet is deploying a web performance management system to ensure its online operation meets the mark.
The transatlantic airline is deploying the Gomez ExperienceFirst Network to continuously monitor the response time and availability of its internet service.
An early warning system that alerts Silverjet via SMS and email to any performance problems ensures issues can be addressed before they reach the customer.
Carlos Diaz, IT service support manager at Silverjet said, “We place huge emphasis on eliminating the hassles and frustrations associated with airline travel. The use of Gomez’s latest technology will ensure that this experience is consistent from the moment customers visit our website to the moment they arrive at their destination.”
Silverjet website >>
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