Poor planning means 70% of firms will be bogged down in resolving the people, process and governance issues of business intelligence (BI) instead of supporting the technology.
A lack of a cohesive strategy means that time, energy and money will be eaten up sorting non-technology issues, Gartner told delegates at its Business Intelligence Summit in Chicago.
“Many organisations have created multiple, uncoordinated and tactical BI implementations, which has resulted in silos of technology, skills, processes and people,” said Betsy Burton, vice-president and distinguished analyst at Gartner.
Burton recommends firms establish a Business Intelligence Competency Centre (BICC) to establish a strategic plan and priorities for BI.
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