The 10-year contract is an attempt to improve customer service to Eastbourne’s 90,000 plus residents, by improving regulatory compliance and streamlining services and business processes.
Steria will revamp the council’s customer relationship management (CRM) system to enable faster responses to enquiries as well as offering online self-service facilities.
The project also includes the introduction of mobile and home working solutions for council staff and the development of online search facilities for services, organisations, resources, and planning applications.
Henry Branson, the council’s IT manager said Steria had been chosen for the project because of the company’s “strong pedigree” in handling local government and public sector transformation programmes.
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