Harrow council has rolled out two SAP-based IT systems to help improve accessibility to information and streamline services.
The council has used IT outsourcer Capita to help develop and implement the systems, as part of an existing ten-year deal to help transform the council’s services.
Paul Najsarek, director of people, policy and performance at Harrow council, said, “The new systems, developed on time and within budget through our partnership with Capita, will enable a more efficient service for our 211,000 residents and an extremely cost effective solution for the council.”
He said, “By having greater accessibility to information, the new technology and processes will enable council employees to concentrate on providing a first rate service for residents, rather than undertaking repetitive administrative and clerical tasks.”
The new enterprise resource planning system will join together the council’s back office support functions, such as HR, finance, procurement and property services, into a single system.
This will allow customer details to be shared across other services and departments to avoid unnecessary duplication and to deliver better customer service.
In addition, a new management information system will support managers in the provision of easy to use, reliable and up-to-date reports on many aspects of council services and employees.
Harrow says this system will contribute towards creating better value for money services, giving managers a single view of the customer and information on performance of local strategic partners.
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