Managed service plugs holes in Severn Trent Water's enterprise management

As part of a £120m modernisation programme to drive down leakages, Severn Trent Water has turned to a managed web services solution that combines address management and mapping

As part of a £120m modernisation programme to drive down leakages, Severn Trent Water has turned to a managed web services solution that combines address management and mapping.

Provided by Postcodes Anywhere, the custom system brings together data from a  Postcode Address File and digital mapping data.  Software developers at Postcode Anywhere rendered mapping data using 15 separate layers on top of the base information to identify even the smallest water courses in the Severn Trent Water area. Added to this was additional data on navigable waterways, roads, local landmarks, organisations, individual properties and Severn Trent Water’s own network.

When the public call to report a leak and are unfamiliar with the exact location, the system allows call centre staff to work with the caller using local landmarks, geographical features or nearby organisations to achieve a speedier detection of where the leak is. Operatives can then zoom in using the maps to narrow down the particular area concerned. The data is converted into GPS format as part of a fault report and sent directly to the nearest van-based engineer, who can then quickly get to work on the problem

Using the Postcode Anywhere managed service, the response time of Severn Trent engineers is faster than before the technology was introduced and this in turn means repairing individual leaks more quickly.

Says Fraser Pithie of Severn Trent Water, “The Postcode Anywhere search facility lets us handle [people’s] call and locate the problem quickly and easily. Even though they may not be able to give us a precise address or location we can work with them and, through a process of elimination and by identifying local features or organisations, locate close to the source of the leak. This is particularly helpful in rural areas. By responding more rapidly, we can minimise disruption to the public and demonstrate our commitment to provide a high quality service.”

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