The ITSPA has launched version 1.0 of its code of practice, with the intention of improving consumer information and awareness about VoIP services.
ITSPA members who adhere to the code of practice will have the right to display the ITSPA logo on their website as a badge of excellence for their VoIP services. The aim is to give consumers the confidence that approved internet telephony service providers offer a high standard of service and meet consistent industry standards.
The code of practice will evolve as ITSPA works alongside Ofcom and industry groups.
Claire Robinson, chair of the ITSPA code of practice working group, said, “We hope that at this stage we have most of the substance needed for a robust and workable code to protect consumers’ interests.”
Claire Hobson, head of telecoms policy at the DTI, said, “This is a good step towards putting the interests of consumers at the forefront of the VoIP industry. We’ll certainly be working closely with the new association in our work to encourage the development of VoIP in the UK.”