BT has launched an online performance reporting service that provides near real-time health status of converged voice and data networks via a single dashboard.
Developed in partnership with Concord, a reporting solutions specialist, and piloted by Securicor Cash Services, BT will be the exclusive provider of the new Convergence Performance Reporting service until 2005.
The technology tracks class of service, Wan, Lan, secure internet, IP telephony and remote access over customer IP infrastructures.
Accessed through BT’s secure web portal, the information can be presented either through a traditional network-centric template or according to the business processes of the customer.
Andrea Boardman, infrastructure operations manager at Securicor Cash Services, said, “This service will enable us to monitor our network in real time and to make informed decisions with BT on whether our network needs to be upgraded, thereby helping us to provide the best possible service to our customers.”
The reporting dashboard refreshes every 15 minutes to display the converged networks status via red, amber and green traffic lights.
Clicking on the amber and red lights takes the customer directly to the part of the network that has breached the service threshold, to enable further investigation.
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