EDS picks Siebel as its preferred CRM supplier

EDS is implementing a new supplier-relationship strategy emphasising deeper alliances with fewer suppliers and has named Siebel...

EDS is implementing a new supplier-relationship strategy emphasising deeper alliances with fewer suppliers and has named Siebel Systems as the first company with which it is forging a closer partnership.

EDS is trying to reposition itself, relying less on supplying outsourced IT services and more on providing its clients with "business process transformation" assistance.

As part of that overhaul, the company is developing industry-tailored packaged systems for handling common business processes, such as processing credit cards or insurance claims.

EDS will embed Siebel's sales and analytics technology in the systems it builds, according to EDS vice-president Sally Herbert.  It will also lead with Siebel as its preferred CRM system, and deploy Siebel's software internally to replace a patchwork of homegrown and third-party applications.

EDS has partnered previously with other CRM suppliers such as E.piphany, but Herbert said the Siebel relationship will supersede previous alliances.

"In the past we have had a number of partners that we have used across different clients, but now we are selecting a few partners to work with us across our entire platform," she said. 

Additional new EDS partnerships addressing other markets will be announced in the coming months, according to Herbert. Earlier this year EDS executives named Sun Microsystems, Dell and Microsoft as companies EDS would like to work with more closely.

Stacy Cowley writes for IDG News Service

Read more on IT supplier relationship management

Start the conversation

Send me notifications when other members comment.

Please create a username to comment.

-ADS BY GOOGLE

SearchCIO

SearchSecurity

SearchNetworking

SearchDataCenter

SearchDataManagement

Close