Meta Group: IT departments need more agility

Meta Group analysts said IT departments need to become more agile so they can respond faster and more effectively to changing...

Meta Group analysts said IT departments need to become more agile so they can respond faster and more effectively to changing business demands.

Attendees at the Metamorphosis conference in San Diego this week, generally agreed with Meta Group's position that IT managers have to get much better at cross-training their staff to react to changing business requirements, make their IT cost structures more variable, and combined business-unit architectures into a more cohesive environment.

"We believe quite strongly that Ford has to create this adaptability to stay in the game," said Jeremy Seligman, an IT manager at Ford Motor, which recently began overhauling its approach to IT.

Other IT managers said their organisations have taken steps along what they consider to be a multiyear journey, but many cited resistance by end users to organisational and business process change as key impediments.

"The last thing end users want to hear is another great idea that came from IT," said Lisa Yeo, chief information officer of Multnomah County, Oregon.

For example, individual county agencies want to maintain separate systems and IT architectures, despite the efficiencies and cost savings that could be achieved by managing the systems under a single enterprise architecture, said Yeo.

"We're trying to show them how sharing common systems and platforms would help us countywide," she said.

A survey of more than 300 IT and business managers by Meta Group, scheduled to be published next month, points to the issues facing adaptive efforts in IT.

More than 90% of the respondents said they are either involved in or plan to become involved in adaptive efforts. They said the biggest barriers to those initiatives are a lack of staff support (34%) and the need for too much business process change (30%).

It's tough for IT to align itself with business units when business managers aren't willing to devote time to projects that serve their needs, attendees said.

"Business users still don't want to give up their time and get engaged in projects," said Alex Sinclair, director of client services at the  Canadian Security Intelligence Service.

One way to address the human resources issue is to build a skills management database that can track what expertise an IT department has in-house and where people are assigned at any given moment, said Karen Rubenstrunk, executive vice-president of Meta Group's Executive Services division.

The main reason most IT departments haven't been able to become more flexible, said Rubenstrunk, "is the lack of courageous leadership" among chief information officers to drive changes throughout both business units and IT departments.

Thomas Hoffman writes for Computerworld


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