CRM software supplier Kana Software is looking to round out its offerings by acquiring online collaboration software maker Hipbone for an undisclosed sum.
Kana announced that it would integrate Hipbone's customer interaction technology with its own analytical CRM software suite, iCARE, resulting in more live web-based channel capabilities.
Primarily catering to financial, insurance and high-tech customers, Hipbone offers co-browsing, live chat and file-sharing technology. The integrated suite will also enable call centre agents to collaborate with each other.
"Our customers and prospects have been asking for web-collaboration and see tremendous value in an integrated solution," said Brian Kelly, Kana's executive vice-president of products.
Hipbone's customers include Wells Fargo Bank, as well as technology companies such as Veritas Software and NCR.
The deal is expected to close this quarter.
Marc L Songini writes for Computerworld