Forrester Research's latest research into IT automation has recommended that the best people to automate a task are the people being automated.
According to Forrester Analyst Glenn O'Donnell, as automation tools manifest within operations they will not only accelerate and enforce execution, but will also alter the complexion of IT itself.
O'Donnell points to Empowered, the recently published book by Forrester's Josh Bernoff and Ted Schadler, which looks at how IT-savvy end-users affect IT operations.
In the report, O'Donnell notes that one unavoidable fact about automation is that some positions will indeed be automated out of existence. "Economic forces make this inexorable, so leaders need to understand how to manage displaced people who were once some of the most valuable people in the organisation," the report states.
O'Donnell said that while their former skills may no longer be needed, their aptitudes are a perfect foundation for automation.
"The ideal person to automate a function is the person being automated out of a job," according to the report.
O'Donnell recommends IT departments refine processes using ITIL before attempting automation.
Second, companies should start small and build slowly, O'Donnell said. "Begin with simple task automation and then expand to process and decision triggers gradually as staff members grow more comfortable,"