In Depth

In Depth

IT for retail and logistics

• How gamifying cyber training can improve your defences

  Security training is the cornerstone of any cyber defence strategy. With ever-escalating online threats, it is now more important than ever that this training is an engaging experience  Continue Reading

• XR and the real world: Feedback loops and spillovers

  As the metaverse develops, the realism of advanced extended reality applications could allow users to take experiences, interests and strategies with them into the real world – creating spillovers from virtual to real worlds  Continue Reading

• An encouraging new conversation around sustainable IT, says Nordic CIO

  What started as a whisper a decade ago has become distinctly audible chatter among IT leaders sharing best practices on how to protect the environment  Continue Reading

• Retail’s robotics reboot

  Walmart and Amazon are among the retailers acquiring warehouse robotics firms, during a period of significant innovation in this space  Continue Reading

• Finnish researchers lay the groundwork for flying drones

  A large, sparsely populated country, Finland is preparing for a future where it could rely on flying drone technology  Continue Reading

• Online marketplace momentum ushers in new era for retailers

  Superdrug is the latest in a growing list of retailers to launch its own online marketplace, joining B&Q, Boots and others in driving a new era for UK retail  Continue Reading

• Morrisons joins the fast-growing retail media movement

  More retailers are becoming publishers as they realise the potential of their online assets, helping to fuel a new fast-growth segment of digital marketing – and Morrisons is no exception  Continue Reading

• How the pandemic accelerated tech adoption in hospitality

  The pandemic led to technology adoption across several sectors, with hospitality being no exception  Continue Reading

• Mapping out the rise in checkout-free shopping

  There has been a boom in the number of checkout-free stores globally, but will that growth continue and which retailers are interested?  Continue Reading

• Retailers choose from menu of mobile apps to help reduce food waste

  Supermarkets, convenience stores and coffee shops are among the retailers connecting with mobile apps and tech firms to drive down the wastage of food  Continue Reading

• Pandemic turns e-commerce doubters into believers

  Notable UK retail e-commerce avoiders Primark, B&M and Poundland are now online players. But what are their respective digital approaches?  Continue Reading

• Composability set to be next big thing for digital experience platforms

  Digital experience platforms are the latest word in increasing customer loyalty by engaging across all channels. Gaining real-time views of customers while managing data compliantly is critical  Continue Reading

• How to track greenhouse gas emissions

  Companies from a range of sectors, as well as public authorities, are using software and data analytics to track greenhouse gas emissions, partly to meet new regulatory demands  Continue Reading

• The cyber security impact of Operation Russia by Anonymous

  The campaign against the Russian government by Anonymous surprised many with the depth and scale of the cyber attacks. What can we learn from this online war?  Continue Reading

• Retail’s IT talent search intensifies

  Retailers from different sectors are on the hunt to fill similar IT job roles, but are all finding different ways to source the sought-after talent  Continue Reading

• Swedish entrepreneurs capture the world’s attention with eye-tracking technology

  A growing number of killer apps are driving the uptake of eye-tracking systems – and Sweden is positioned to play a leading role  Continue Reading

• Electric vehicle transition comes with uneven costs

  Governments, car makers and tech companies are promoting electric vehicles, but are they considering the uneven social and environmental costs from extracting the critical minerals needed to make batteries?  Continue Reading

• Using technology to reinvent stores

  Technology is becoming an important part of the shopping experience at home, in stores and in-between, so how are retailers using technology to advance the store experience?  Continue Reading

• Boots accelerates its digital accessibility journey

  Boots is working with website accessibility software provider Recite Me to make its website more user-friendly and improve the customer experience  Continue Reading

• Recruitment risks: Avoiding the dangers of fraudulent candidates

  Tech companies are seeing an increase in fraudulent job applications, with associated impacts on risk and cyber security. So how can organisations protect themselves from fraudulent applicants while ensuring they recruit the best talent?  Continue Reading

• Industry clouds are all the rage, but are they driven by marketing or customer need?

  Industry clouds – cloud applications designed for specific sectors – are fashionable staples of supplier marketing, but are they what corporate IT is demanding?  Continue Reading

• How can I avoid an exodus of cyber talent linked to stress and burnout?

  Cyber security professionals have played a crucial role during the pandemic, yet many feel like their employers aren’t providing adequate mental health support and have considered quitting their jobs as a result. What can employers do to help them?  Continue Reading

• Ship from store: A pandemic retail trend that’s here to stay?

  Shipping online orders from bricks and mortar stores looks set to be a pandemic trend that will stick around to form part of retail’s new normal  Continue Reading

• Retailers get business-critical IT and data management in order

  Decathlon and Toolstation are among the retailers investing in new technology to support business-critical applications and better data management  Continue Reading

• Storage and 5G: Big impacts likely as wide-area topologies evolve

  Enterprise 5G will boost the need for storage generally. It will also push capacity needs closer to the edge and create new locations for processing and storage  Continue Reading

• Retail’s staff engagement and happiness problem – can tech help?

  Keeping staff engaged, motivated, connected and content is no easy task for retailers, but the industry is exploring new tools and techniques to improve the workplace  Continue Reading

• What neurodivergent people really think of working in cyber security

  Many firms are filling cyber security skills gaps by hiring neurodivergent talent – but more support is needed for neurodivergent cyber security professionals, writes autistic tech journalist Nicholas Fearn  Continue Reading

• NRF review: What’s in store for retail tech in 2022?

  What themes will we be seeing in the retail tech space over the next year according to the 2022 National Retail Federation’s Big Show?  Continue Reading

• New supercomputer opens doors for researchers in Sweden

  More than twice as powerful as its predecessor, a new supercomputer ushers in new opportunities for researchers who rely on artificial intelligence and machine learning  Continue Reading

• Accessible retail: Personalising the UX for disabled consumers

  An online marketplace built with an ‘accessibility-first’ mantra is set to go live in spring 2022 – and it comes amid several new inclusive retailing moves  Continue Reading

• SMEs step up e-commerce ventures under shadow of Covid

  A raft of smaller retailers have stepped up their e-commerce businesses during the pandemic, ranging from books to candles, rugs to togs  Continue Reading

• Is the IT sector beset by fear-mongering?

  The arms race between hackers and security teams has led to a plethora of new technologies, but it can be hard to differentiate between sensible cyber purchases and those that are promoted by exaggerating risk  Continue Reading

• Retailers as tech firms: Next, The Very Group and others see power in the platform

  Gap and Reiss are set to utilise Next’s end-to-end e-commerce service, Total Platform, in 2022, as more retailers carve out a future as part tech company  Continue Reading

• Swedish researchers are patiently developing a useful quantum computer

  By 2028, the Wallenberg Centre for Quantum Technology in Sweden expects to have a useful quantum computer  Continue Reading

• Arkwright’s till, Tesco GetGo and retail tech’s non-linear innovation journey

  The checkout-free Tesco GetGo store shows that retail technology has come a long way since the faulty till draws in Open All Hours, but some of today’s innovation goes back to the future  Continue Reading

• Digital surveillance of remote workers may increase enterprise risk

  From productivity tools to security threats, we explore how digital surveillance is forcing remote workers towards shadow IT  Continue Reading

• How to manage endpoint security in a hybrid work environment

  The future of the workplace is clearly hybrid, but this has untold implications around endpoint security. How can businesses overcome these?  Continue Reading

• How in-store technology is supporting retail’s sustainability agenda

  Boots, Costa Coffee and the major grocers’ in-store technology focus is switching towards systems supporting sustainability goals  Continue Reading

• Retail tech community reacts to BNPL regulatory proposals

  Regulation is coming to the buy now, pay later market, but what does it mean for a retail tech community increasingly embracing these solutions?  Continue Reading

• Boots leading drive for ‘professionalisation of IT’ in retail

  Boots becomes member of the BCS, the Chartered Institute for IT, as CIO Rich Corbridge accelerates drive for the ‘professionalisation of IT’  Continue Reading

• New thinking and systems required to tackle online fraud in retail

  Online fraud is a growing problem for retail, but are merchants doing enough to update systems and how should they change their actions to address it?  Continue Reading

• Tech and new experiences tackling trouble at t’mall

  UK shopping centres are under pressure, but new concepts, tech-infused spaces, and fresh approaches to consumer engagement are revitalising the sector  Continue Reading

• Video commerce and livestreaming make waves in retail

  The growth in e-commerce during the pandemic is well documented, but the fragmented retail environment has also helped video commerce and livestreaming rise to prominence  Continue Reading

• India is becoming a hotspot for IoT

  India is set to be a cradle for internet of things deployments thanks to its vibrant economy and its potential to play a bigger role in global manufacturing  Continue Reading

• Amazon Go – is now the right time?

  In the beginning of 2021, Amazon launched a physical store in London, but is it the right time to be investing in offline?  Continue Reading

• Innovation at the shelf edge

  It’s been a challenging year for stores due to Covid-19, but some retailers have found time to innovate at the shelf edge with noteworthy technology deployments  Continue Reading

• A tech reboot of retail

  With 2020 having been the toughest year on record for bricks and mortar retailers, we look at some tech innovations that may be heading for the high street  Continue Reading

• ‘Salad as a service’: retailers’ interest in vertical farming grows

  Retailers are waking up to the potential of vertical farming, with technology-enabled agriculture a core part of supply chain bosses’ and food buyers’ plans  Continue Reading

• Digital donations: retailers using technology to offer something back

  Some charities require corporate support like never before, and retailers are finding new ways to use technology to facilitate donations  Continue Reading

• How retailers are using tech to cope with changing footfall

  Customer behaviour was shifting long before the coronavirus pandemic accelerated the online shopping boom, so what technology are retailers using to keep stores relevant?  Continue Reading

• This Christmas, Covid-19 heightens retail security risks for everyone

  Do you think it’s only retailers and consumers who need to consider cyber security when shopping online during the holidays? You’re dead wrong. This year, the Covid-19 pandemic and the shift to remote working has thrown a spanner in the works  Continue Reading

• How retailers are using digital to engage with Covid Christmas shoppers

  Christmas is likely to be different this year because of the pandemic, and there is likely to be an altered shopping experience. So how are retailers using digital to cope with this shift in festive shopping?  Continue Reading

• Lush’s 25-year journey to digital excellence

  Retailers are increasingly focused on using technology to better serve customers, but for high street cosmetic brand Lush, tech has always been part of the picture  Continue Reading

• Covid-19: How retailers are using technology to respond to changing shopping habits

  As the coronavirus outbreak accelerates the shift in consumer behaviour, how are retailers using technology to keep customers engaged?  Continue Reading

• Robots delivering the goods for retailers

  Amazon is investing in autonomous robot delivery in the UK, adding to pioneering work undertaken by Co-op and Starship Technologies  Continue Reading

• Morrisons and Pret join UK retail’s growing subscription economy

  Morrisons and Pret A Manger join growing UK retail movement towards subscription models – a space frequented by technology-led players such as Gousto  Continue Reading

• How the supply chain is handling Covid-19

  Cost-cutting habits have left supply chains chasing their tails in the wake of the pandemic. We take a look at how they’re coping  Continue Reading

• Auditing for algorithmic discrimination

  Despite the abundance of decision-making algorithms with social impacts, many companies are not conducting specific audits for bias and discrimination that can help mitigate their potentially negative consequences  Continue Reading

• Coronavirus: Retailers reach for tech to keep staff connected in the crisis

  From fast-tracking home-working strategy, to conducting training and board meetings virtually, read about how retailers are keeping staff connected during the Covid-19 coronavirus crisis  Continue Reading

• The People vs Amazon: ‘They will have to answer to all of us’, says fired employee Christian Smalls

  Former Amazon employee Christian Smalls speaks to Computer Weekly about his termination and how the company is trying to silence dissent as it reports massive sales  Continue Reading

• Coronavirus: Contactless limit rises as retailers make point-of-sale changes

  The spending limit for contactless card payments is increasing to £45 today (1 April), which is just one of several ways that retail point-of-sale is evolving in response to the coronavirus  Continue Reading

• Coronavirus: Grocers scrambling to update online and delivery propositions

  The supermarkets have effectively become the fourth emergency service as the Covid-19 coronavirus crisis takes hold, aided by significant online and delivery changes  Continue Reading

• Shirts and suits retailers using tech to stay smart

  Enhanced personalisation, increased visualisation and much more customisation with a digital twist comprise the to-do lists of several UK formalwear retailers  Continue Reading

• The big retail tech themes from Retail’s Big Show

  The National Retail Federation’s Big Show signals the kick-off of the retail events calendar. We look over the themes promised for retail tech over the next year  Continue Reading

• Alan Bates: The ‘details man’ the Post Office paid the price for ignoring

  In 2003, subpostmaster Alan Bates had his contract terminated when he refused to comply with Post Office policy. A decade and a half later, against the odds, he took the Post Office to the High Court and won a multimillion-pound legal case  Continue Reading

• How Halfords is using tech to rev up its customer service

  Live chat, virtual contact centres and a new unifying web platform are set to enhance Halfords’ customer service proposition in the year ahead  Continue Reading

• Top 10 storage deployment stories of 2019

  Here are ComputerWeekly’s top 10 storage deployment stories for 2019, which see quite a move away from traditional SAN and NAS to hyper-converged, software-defined storage and object storage  Continue Reading

• Future fashion: does that dress come in digital?

  A visit to a technology-fuelled fashion pop-up paints a picture of a world where retailers and brands sell virtual clothes for usage solely in consumers’ digital lives  Continue Reading

• What’s new in UK retail’s online-to-offline movement?

  US menswear retailer Untuckit used to be an online pureplay, but by the end of 2019 it will have 80-plus stores, including its two new UK shops, as the online-to-offline trend continues  Continue Reading

• How retailers are using social to reach Gen Z and beyond

  The younger generation of shoppers are all using social media, so how are retailers using influencers to reach these potential customers and their spending power?  Continue Reading

• Disabled consumers left logged out of retail’s digital revolution

  Retailers are being urged to make their digital assets more accessible to disabled consumers, not just for moral and social reasons, but because of the commercial opportunity  Continue Reading

• The emergence of the shopping centre-as-a-service model

  Shopping centres have been morphing into wider entertainment, leisure and hospitality venues for some time, but their role is set to evolve yet further  Continue Reading

• Samsung KX gives consumers and retailers a glimpse of the future

  Samsung puts its Galaxy range, the internet of things and community events at the heart of its new central London consumer space – but don’t call it a store...  Continue Reading

• How to mitigate IoT security risks to tap business benefits

  Security concerns are preventing many businesses from adopting IoT-based technologies, but with a bit of planning, the business benefits can be realised by mitigating the risk  Continue Reading

• Building a 5G city: Bristol’s valuable lessons for the UK’s digital future

  West of England Combined Authority is taking part in DCMS’s 5G Testbeds and Trials programme, exploring applications for tourism and entertainment. We find out how it is applying its learnings to life in Bristol and Bath  Continue Reading

• Private 5G networks: Are they the right choice for you?

  The concept of dedicated private mobile networks for large enterprises is not a new one, but with the advent of ultrafast 5G networks, they are starting to attract more interest  Continue Reading

• What 5G applications will transform your business?

  The UK’s mobile network operators have started work on their 5G roll-outs, but what applications are most likely to gain enterprise traction for the new standard?  Continue Reading

• Securing your mobile estate – best practice for CIOs

  The prevalence of mobile devices in every part of daily life is shaping how enterprises make choices about software and network infrastructure, but how do businesses go about securing these vast new endpoint estates?  Continue Reading

• Retailers engineer new ways to recruit and retain IT talent

  Senior leaders at Holland & Barrett, Feelunique and BrandAlley offer tips on finding and keeping sought-after engineering and developer talent  Continue Reading

• Data protection: How privacy can be a benefit, not a burden

  With the growing number of data breaches, consumers are becoming increasingly concerned about how their data is used. Organisations can take advantage of this trend by treating data protection and user privacy as product features  Continue Reading

• French baby store modernises backup as Veeam handles 150TB a night

  France-based maternity, baby and children’s store Orchestra needed to share IT resources between 700 points of sale across multiple time zones, and backup for 100 applications  Continue Reading

• How to get the basics of mobile device management right the first time

  When adopting mobile device management, there are often fears around implementation and whether or not the strategy is even required  Continue Reading

• Exploring UCaaS: The main benefits for enterprises

  Getting unified communications-as-a-service right can mean more agility, higher productivity, and cost control  Continue Reading

• How privacy could breathe new life into personalisation

  As much of the advertising technology used by marketers to deliver personalised content online is deemed unlawful, there are signs regulation could actually be a win-win for both consumers and business – as long as the industry embraces change  Continue Reading

• Disaster planning: How to expect the unexpected

  Focusing too much on specific disasters rather than considering an organisation’s data protection, network security and process requirements, can lead to unpredicted vulnerabilities  Continue Reading

• Convenience, digitisation and the impact on the physical store

  Digital technologies and the need for convenience have changed the way consumers shop, but what will this mean for the purpose and size of physical stores?  Continue Reading

• How retail store technology is filling the ‘imagination gap’

  Retailers are using in-store technology to reduce the time between shoppers’ consideration phase and purchase, but how is it engaging them and triggering conversions?  Continue Reading

• Cutting employees some Slack: The rise of messaging apps in retail

  Slack’s 2019 stock market debut raises the profile of enterprise collaboration software, but what options do retailers have in this space and how are they using the technology?  Continue Reading

• Mobile phones and health: is 5G being rolled out too fast?

  European countries are rolling out 5G mobile communications at breakneck speed as they seek to gain a competitive edge over the US and Asia. But some scientists have raised questions about the effects of 5G mobile phone radiation on public health ...  Continue Reading

• Retail technology, sports sponsorship and a global marketing opportunity

  Sports sponsorship remains a focus area for B2B software companies and retail technology businesses looking to impress the C-suite  Continue Reading

• Futuristic logistics: retailers focused on rapid delivery

  From Asos Instant to Ocado Zoom, and a host of new services in between, rapid delivery is gaining traction in UK retail in an attempt to meet customer demand  Continue Reading

• What are the CDN options for enterprises?

  We look at how content delivery networks can give your organisation’s web presence a literal edge  Continue Reading

• Interview: Andy Berks, digital product director, Asos

  Asos’s digital product director Andy Berks talks about how the online retailer has used AI and machine learning technologies – and why the needs of the customer have to come first  Continue Reading

• Ready, headset, go: Retailers racing ahead with VR for staff training

  Has virtual reality found its prime retail user case as a staff training tool? Recent moves from Costa Coffee and Walmart suggest it has  Continue Reading

• Fashion retail’s sustainability challenge and how technology can help

  UK fashion retailers were grilled in Parliament last month on sustainability, so how might technology like blockchain or online recommendation tools help as they look to improve their green credentials?  Continue Reading

• Nike and Zara drive fashion retail’s self-service future

  New store openings from Nike and Zara show it is not just in grocery stores where self-service technology is impacting retail.  Continue Reading

• Securing the SD-WAN: The next network challenge

  Every time an enterprise weighs up whether or not to try SD-WAN, security is an essential part of the picture  Continue Reading

• Manchester’s evolution from rag trade to e-commerce riches

  As Amazon and Moonpig plan to open Manchester hubs, the focus once again turns to the city’s in-demand digital and e-commerce scene  Continue Reading

• CIO interview: Tamara Lohan, founder and CTO of Mr & Mrs Smith

  Head of technology and co-founder of luxury travel firm Mr & Mrs Smith explains how the firm is revamping its technology to provide customers with a seamless experience  Continue Reading

• Why are so few electric vehicles used for online shopping deliveries?

  UK retailers appear to be in the electric vehicle slow lane when it comes to online shopping deliveries, but changes are imminent  Continue Reading