In Depth

In Depth

IT for retail and logistics

• How Halfords is using tech to rev up its customer service

  Live chat, virtual contact centres and a new unifying web platform are set to enhance Halfords’ customer service proposition in the year ahead  Continue Reading

• Top 10 storage deployment stories of 2019

  Here are ComputerWeekly’s top 10 storage deployment stories for 2019, which see quite a move away from traditional SAN and NAS to hyper-converged, software-defined storage and object storage  Continue Reading

• Future fashion: does that dress come in digital?

  A visit to a technology-fuelled fashion pop-up paints a picture of a world where retailers and brands sell virtual clothes for usage solely in consumers’ digital lives  Continue Reading

• What’s new in UK retail’s online-to-offline movement?

  US menswear retailer Untuckit used to be an online pureplay, but by the end of 2019 it will have 80-plus stores, including its two new UK shops, as the online-to-offline trend continues  Continue Reading

• How retailers are using social to reach Gen Z and beyond

  The younger generation of shoppers are all using social media, so how are retailers using influencers to reach these potential customers and their spending power?  Continue Reading

• Disabled consumers left logged out of retail’s digital revolution

  Retailers are being urged to make their digital assets more accessible to disabled consumers, not just for moral and social reasons, but because of the commercial opportunity  Continue Reading

• The emergence of the shopping centre-as-a-service model

  Shopping centres have been morphing into wider entertainment, leisure and hospitality venues for some time, but their role is set to evolve yet further  Continue Reading

• Samsung KX gives consumers and retailers a glimpse of the future

  Samsung puts its Galaxy range, the internet of things and community events at the heart of its new central London consumer space – but don’t call it a store...  Continue Reading

• How to mitigate IoT security risks to tap business benefits

  Security concerns are preventing many businesses from adopting IoT-based technologies, but with a bit of planning, the business benefits can be realised by mitigating the risk  Continue Reading

• Building a 5G city: Bristol’s valuable lessons for the UK’s digital future

  West of England Combined Authority is taking part in DCMS’s 5G Testbeds and Trials programme, exploring applications for tourism and entertainment. We find out how it is applying its learnings to life in Bristol and Bath  Continue Reading

• Private 5G networks: Are they the right choice for you?

  The concept of dedicated private mobile networks for large enterprises is not a new one, but with the advent of ultrafast 5G networks, they are starting to attract more interest  Continue Reading

• What 5G applications will transform your business?

  The UK’s mobile network operators have started work on their 5G roll-outs, but what applications are most likely to gain enterprise traction for the new standard?  Continue Reading

• Securing your mobile estate – best practice for CIOs

  The prevalence of mobile devices in every part of daily life is shaping how enterprises make choices about software and network infrastructure, but how do businesses go about securing these vast new endpoint estates?  Continue Reading

• Retailers engineer new ways to recruit and retain IT talent

  Senior leaders at Holland & Barrett, Feelunique and BrandAlley offer tips on finding and keeping sought-after engineering and developer talent  Continue Reading

• Data protection: How privacy can be a benefit, not a burden

  With the growing number of data breaches, consumers are becoming increasingly concerned about how their data is used. Organisations can take advantage of this trend by treating data protection and user privacy as product features  Continue Reading