Standard Life cuts intranet search time by 50%

Standard Life has completed the first stage in an overhaul of its intranet site to help its 11,000 staff across the UK access...

Standard Life has completed the first stage in an overhaul of its intranet site to help its 11,000 staff across the UK access business information and share it more effectively.

The financial group has installed software from Verity to speed up searches of the intranet from content including Lotus Notes, HTML and other documents.

The Verity software will also summarise lengthy financial documents and eventually provide tailored information on the site for each Standard Life employee.

"We need [information] quickly and accurately to be able to maintain our industry-leading position," said Keith Dumble, senior designer in information services at Standard Life. "We had outgrown our legacy system and needed to update our tools to manage intellectual capital."

Since the Verity software was installed, staff can find information they need on Standard Life intranet in roughly half the time, Dumble added.

The financial services company is also considering using the Verity software elsewhere in its business, for instance to extract data from customer relationship management and enterprise resource planning systems.

"There is the potential to use [the Verity software] for data management and for more than just knowledge management," said Dumble. "If it organises unstructured data it could save us money by not having to buy extra database software."

The overhaul of the intranet is expected to be completed by early next year.

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